Instructional Designer

SSP

1d•$71,000 - $81,500•Remote

About The Position

We’re looking for an Instructional Designer who knows how to turn business needs into engaging, practical learning experiences. If you love building content that actually sticks, and partnering with the business to make it matter, this is your role. You’ll design, develop, and facilitate training across multiple formats (eLearning, virtual, and instructor-led), helping our teams perform at their best in a fast-paced, customer-driven environment.

Requirements

Bachelor’s degree in Education, Organizational Development, HR, or related field
Minimum 1–3 years of instructional design experience
Experience with eLearning authoring tools (Articulate 360 preferred)
Working knowledge of adult learning theory and instructional design models
Ability to facilitate training for diverse learner groups
Willingness and ability to travel 40–60%
Strong communication, organization, and project management skills
Proficiency in Microsoft Office (Word, PowerPoint, Excel, Teams, Outlook)
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment

Nice To Haves

Experience in hospitality, travel, or customer-facing industries
Exposure to LMS platforms and course deployment
Instructional design certification or related coursework
Multi-lingual (English, French-Canadian, Tagalog, Amharic, Hindi, Arabic, Mandarin, Spanish)

Responsibilities

Design and develop engaging, learner-centered training using adult learning principles
Create content across formats (eLearning, ILT, virtual, job aids, facilitator guides)
Translate business needs into clear, effective learning solutions
Facilitate training sessions and gather real-time feedback for continuous improvement
Partner with stakeholders and SMEs to build relevant, impactful content
Maintain and update existing learning materials for accuracy and consistency
Prepare and launch courses within the LMS, ensuring quality and usability
Contribute ideas to elevate learning effectiveness and engagement

Benefits

Salary range: $71,000 – $81,500 + bonus eligibility
Opportunity to design learning that directly impacts business performance, not just theory
High visibility across the organization through partnership with cross-functional leaders
Variety in your work - blend of design, facilitation, and field engagement
Exposure to dynamic, fast-paced environments across multiple locations
Ability to see your work come to life in real time and continuously improve it
Collaborative, supportive learning team that values creativity and innovation
Autonomy to bring ideas forward and influence learning strategies
Career growth within a national, multi-unit organization
Medical, Dental and Vision coverage
Basic Life & AD&D Insurance
Employee Assistance Program (EAP)
Voluntary benefits (Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance)
SSP 401(k) with employer matching
Paid Time Off
Paid Holidays
Paid Sick Leave