Instructional Designer - Home Services

The Home Depot

1d•$80,000 - $100,000

About The Position

The Home Depot is seeking a strategic Instructional Designer to join their team, which builds innovative, mobile-first learning solutions for a nationwide Home Services workforce. The team operates in an Agile environment and leverages AI to optimize workflows and deliver cutting-edge training. In this role, the Instructional Designer will act as a consultant, partnering with the strategy (ELSE) team and business stakeholders to design effective learning solutions. The target audience includes remote frontline associates focused on in-home consultative selling and installations, as well as their leaders. A key focus will be on designing programs that empower managers to effectively lead and coach a distributed sales team. Training is delivered dynamically via tablets, laptops, Instructor-Led Training (ILT), and virtual Instructor-Led Training (vILT).

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
High school diploma and/or GED.
3 years of work experience.
Proficient knowledge of instructional design and adult learning theories.
Proficiency with software including Microsoft Office and standard eLearning development tools (Articulate Storyline and Presenter, Adobe Captivate).
Basic knowledge of project management principles and MS Project.
Excellent written communication skills.
Excellent interpersonal skills.

Nice To Haves

Consultative Mindset: A strategic partner who leads deep discovery, owns the solution design, and guides business stakeholders.
Leadership & Sales Enablement: Experience designing training that helps leaders effectively manage and coach sales teams.
Development Stack: Highly proficient in Articulate Rise, Storyline, and Vyond, as well as supplementary tools (InDesign, Word, interactive PDFs/PPTs).
Dynamic Delivery: Proven ability to build engaging mobile-first learning and interactive ILT/vILT experiences.
Modern ID Workflow: Comfortable managing projects in an Agile framework and eager to leverage AI in learning design.
A solid understanding of the Home Services business, in-home installation processes, and consultative selling skills.

Responsibilities

Create learning objectives, design documents, storyboards, and other learning design deliverables.
Develop learning solutions using project-based templates.
Test and debug deliverables for quality assurance.
Ensure learning solutions align with desired outcomes.
Partner with Learning Strategy Senior Managers on confirming needs analysis and instructional strategy.
Know standard eLearning development tools and software (Articulate Storyline and Presenter, Adobe Captivate).
Proactively communicate task and project status to client group and management.
Assist in the interviewing, selection, and onboarding of contractors and associates.

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