Instructional Designer - Thermal

Vertiv•Westerville, OH

4h•Hybrid

About The Position

The Instructional Designer, Thermal Management (Hybrid), supports the Americas Thermal Management Training team by designing and delivering technical learning materials and lab exercises for Thermal Management Systems, Products, and Solutions. This role builds instructor-led courses, virtual sessions, self-paced eLearning, assessments, and technical lab exercises that prepare field service associates, for real-world performance. The Instructional Designer collaborates closely with program managers, instructors, subject matter experts, and engineering teams to ensure training content is accurate, engaging, and aligned with field needs, product releases, and Services strategic initiatives. This position will also deliver Vertiv Thermal Management Training classes to field service associates, customers, and service partners.

Requirements

Bachelor’s degree in Adult Learning, Instructional Design, or other related technical degree.
Proficiency and knowledge of thermal management principles and field service required.
Knowledge of electrical and electronic controls required.
5+ years experience developing and delivering high impact technical training programs focusing on data center technologies including power, thermal, monitoring, or related technical subjects.
5+ years of experience as technical training instructor, thermal management preferred.
2+ years’ proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines.
Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge.
Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video.
Excellent oral and written communication skills, paired with sound business judgment.
Experience using training development tools such as Articulate Rise, Vyond, Camtasia, HeyGen, WalkMe, Adobe Storyboard, Venngage.
Experience using Docebo or other industry leading Learning Management System.
Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment.
Sound understanding of adult learning theory and models (ADDIE).
Passion and interest in developing people.
Can thrive in demanding, fast-paced, large-scale IT implementation projects.

Nice To Haves

Instructional design and instructor certifications preferred.

Responsibilities

Design, develop and deliver high-profile, high-impact Services training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, self-paced online courses and videos, and technical solution lab exercises.
Collaborate with program managers, instructors, and subject matter experts to create high-quality performance support materials, courses, content, and programs that align with the goals of the stakeholders.
Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles.
Instruct field service, safety, new hire, and technical classes on Vertiv thermal management products and systems.
Prepare and maintain classrooms, equipment, and lab areas.
Conduct presentations and webinars.
Integrate adult learning theory best practices into course development.
Support new product launches with the development of relevant training in time for field needs.
Model exceptional customer service, teamwork, and professionalism in the development/maintenance process.
Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues.
Understand and define target associate personas to design instruction that resonates with the audience.
Produce courses on time and in alignment with the overall learning strategy.
Design and evaluate Kirkpatrick evaluations.
Ensure that our vision and mission are reflected in all aspects of the learner experience.