Instructional Design & Communications Associate

New York Life • New York, NY

34d • $64,500 - $90,000 • Hybrid

About The Position

The Instructional Design & Communications Associate creates engaging, high-quality learning content and communications that build technical capability across New York Life's Technology, Data & AI (TDAV) organization. This role combines instructional design and communications - developing digital and instructor-led learning experiences tailored to technical audiences, while crafting clear, compelling messages that promote awareness and participation in TDAV learning programs.

Requirements

• 1-3 years of experience in instructional design, technical training, or corporate communications.
• Bachelors degree preferred.
• Demonstrated experience designing or supporting learning for technology, data, or AI-related topics (preferred).
• Strong writing, editing, and visual design skills with excellent attention to detail.
• Experience with authoring and media tools such as Articulate, Rise, Canva, or Camtasia.
• Familiarity with learning platforms (LMS/LXP) and adult learning principles.
• Highly organized, collaborative, and com

Responsibilities

• Design and develop learning materials such as eLearning modules, videos, slide decks, toolkits, and job aids that simplify complex technology, data, and AI concepts.
• Apply instructional design principles and adult learning best practices to create engaging, accessible learning experiences for technical professionals.
• Collaborate with subject matter experts (SMEs) in engineering, data science, and AI to translate technical expertise into learner-friendly content.
• Support content quality assurance, learner feedback, and continuous improvement across TDAV programs (e.g., Cloud Academy, Data Academy, onboarding).
• Create and manage learning communications - including emails, newsletters, intranet articles, and visuals - that drive engagement with TDAV programs.
• Develop messaging and campaigns that increase awareness, participation, and excitement about learning opportunities.
• Highlight program outcomes, learner stories, and skill achievements to reinforce TDAV's culture of continuous learning.
• Ensure consistency in tone, branding, and messaging across all L&D communications.

Benefits

• We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees