Installer & Installation Coordinator

DUNCAN PARNELL INC•North Charleston, SC

About The Position

The Installation Coordinator / Installer Hybrid is primarily responsible for coordinating and scheduling installations, conducting site surveys, and serving as the main liaison between sales, production, and install teams to ensure projects are completed on time and without issues. This role may also assist with or perform installations when needed. Strong general construction, carpentry, hardware, and tool knowledge is required, along with solid computer skills and the ability to multitask in a fast-paced, team environment.

Requirements

High school diploma or equivalent
2+ years’ experience in signage, installation, construction, or a related field
Working knowledge of basic construction, carpentry, hardware, and hand/power tools
Strong computer skills (scheduling, email, work orders, documentation)
Ability to lift up to 50 lbs. and work on job sites as needed
Strong verbal and written communication skills
Always strive to adhere to Duncan-Parnell’s Mission Statement
Strong work ethic
Strong organizational and time-management skills
Proactive problem-solver with sound judgment
Attention to detail and follow-through
Team-oriented with the ability to work independently
Ability to coordinate multiple priorities in a fast-paced environment

Responsibilities

Perform Site Surveys as needed
Perform Installations - installations include not limited to: Banners, Exterior Signs with Posts (4x8; V-Signs, Burmashaves, Small Parking Signs, etc), Interior Signage (acrylics, wayfinding signs, impact logos), Preparation for installations includes but not limited to painting/cutting posts, adding hardware, weeding and masking, building sign frames, adding adhesive on ADA), Installation services will require occasional use of a lift (scissor lift, boom lift).
Coordinate with Production Manager / Production Leads to ensure turnaround times are manageable (communicate lead times effectively / report progress)
Attend team meetings unless on-site for installation
Maintain Installation Schedule Board daily, including scheduling, rescheduling & updating
Coordinate with Outsourced Installers when necessary and ensure PO practices are followed
Negotiate with outsourced installers & recommend efficient & cost-effective solutions
Complete Access Forms & other install related documents as necessary, call 811 if digging
Contact clients / sales reps to confirm installation dates
Coordinate all pre-installation requirements by confirming installation dates with clients and completing access forms, permits, and 811 utility locate requests.
Determine what hardware is required and communicate that to Installers in advance of installation date
Be sure all necessary information is included on installation work order or provided by team
Review production materials for accuracy the day before installation
Organize & package job for smooth efficient install, might include finishing work
Meet with Installers daily to dispatch & distribute orders and review details
Stay in contact with Install Team throughout the day if not on-site re: issues, progress and timelines,
Collect completion photos daily and review for any potential issues, including saving them on the server
Review work orders and make sure installation pricing is accurate prior to billing
Monitor common hardware levels and reorder as necessary
Additional tasks as assigned