Installations Specialist

Motive

1d • $60,000 - $75,000

About The Position

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement. The person in this role will be required to travel 50-75% of the time annually.

Requirements

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.

Responsibilities

• Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Provide remote assistance to third-party installers with installation questions or issues.
• Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

Benefits

• Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED