Installation Coordinator

Wittenbach Business Systems•Charlotte, NC

6d•Remote

About The Position

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. JOB SUMMARY: This role will provide comprehensive administrative support to installation coordination and scheduling of projects with vendors and internal installers. This position works closely with the Director of IST, installers, administrative team, vendors, and the warehouse. Key qualities would be an organized, self-starter that is able to run with a project. He/she would help with the admin support of managing installation projects, installation calendars, tracking various items on Excel spreadsheets. This is a remote position. A qualified candidate can be located anywhere within our footprint.

Requirements

High School degree, some college background preferred.
2+ years of administration support
2+ years in Salesforce SW
1-3+ years of industry experience in physical and electronic security equipment
Excellent communication skills, both written and verbal.
Strong administrative and organizational skills
Demonstrated ability to manage complex projects
Strong computer skills in Microsoft Office (Outlook, Excel, and Word) are required.
Good interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Able to properly carry 25 pounds or less occasionally. The highest point of any lift - overhead; the lowest point of any lift - the floor.
Able to move 1-5 pounds or less occasionally.
Able to sit and/or stand 2 hours continuously, up to 8 hours per day.
Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.
Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/ torqueing for 2 hours continuously.
Able to effectively communicate with customer base, both orally and in writing.
Able to see objects closely and perceive depth continuously.
Able to understand, relate to, and apply concepts on a continuous basis.
Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.

Responsibilities

Enter information in Sales Force for shipment of equipment (based on estimated ship dates)
Schedule sub-contractors to perform installations as determined by the Director, IST
Confirm install dates with all customers for IST division
Schedule all TCA and ATM installs for all WBS customers
Work with warehouse staff to confirm equipment received
Schedule all installers in their region and enter on the calendar
Track job completion status to report on the Pipeline call
Track sub-contractor cost to enter on PO spreadsheet
Order all supplies for IST division
Manage daily installer schedule
Track equipment
Double check all equipment and internal transfers have been received prior to scheduling
Confirm dates, time, and scope of work with customer
Schedule training after installation of new equipment
Collect and manage/archive completion photos for IST and Subcontractors
Provide Job File information to the installer (drawings, scopes of work, contacts)
Manage Daily Jobs Report
Invoice tracking & PO’s (Subcontractors)
Track change order – reschedule return trip if needed
Track request for pricing
Support Warehouse to identify equipment when arrives
Scheduling to assure the best productivity
Serve as liaison between installation, customers, and account managers through the installation process
Interact and assist customers/account managers on installation related matters
Monitor installations to help identify any potential concerns before and after
Assist in examination of completed jobs profitability
Open Installation work orders (SRV’s) as needed
Perform other duties as assigned.

Benefits

Health Insurance: Medical, dental, and vision coverage
Financial Protection: Identity theft protection and voluntary life insurance
Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
Retirement Savings: 401(k) retirement plan with employer match
Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
Professional Development: Paid training opportunities and Education Assistance Program
Referral Bonus: Earn up to $5,000 for referring new employees
Overtime: Eligible for overtime pay in accordance with Department of Labor regulations