Installation Coordinator

Socket Telecom LLC•Columbia, MO

3d•Onsite

About The Position

Socket Fiber is dedicated to bringing fast, reliable internet to homes and businesses across Missouri. We’re passionate about connecting people with the tools they need to work, learn, and thrive in today’s digital world. Our team is built on collaboration, innovation, and a commitment to exceptional service — and we’re always looking for individuals who want to make a real difference in the communities we serve. Opportunity Are you someone who loves solving problems and keeping things running smoothly? We’re looking for an Installation Coordinator to join our growing team. In this role, you’ll be the bridge between our customers, field technicians, and dispatch team—making sure every installation is efficient, successful, and delivers an outstanding customer experience. Location This position is based in Columbia Missouri.

Requirements

Strong organizational skills with the ability to adapt to changing priorities.
Excellent written and verbal communication; comfortable collaborating across teams.
Analytical mindset with strong problem-solving skills.
Proficiency in Microsoft Office and ability to learn new systems quickly.
Customer-first attitude with a passion for helping people.

Nice To Haves

Experience in customer service or field support.
Familiarity with GIS or Unity programs.
Knowledge of sales orders, invoicing, and billing processes.
Self-motivation and ownership mindset.

Responsibilities

Partner with dispatch and installation teams to ensure seamless, on-time installations.
Anticipate obstacles and proactively find solutions to keep projects on track.
Manage vendor and contractor relationships, including escalations when timelines are at risk.
Track work orders and provide timely updates to staff, vendors, and carriers.
Ensure accurate data integrity for vendor information, billing, and invoicing.
Support technicians by interpreting work orders, resolving scheduling conflicts, and assisting with escalations.
Strive for “first day success”—getting installs completed correctly the first time.