Install Project Manager

Andersen Corporation•Chantilly, VA

47d•Onsite

About The Position

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you. Renewal by Andersen is hiring for an Installation Project Manager to support our Capital region market, based out of our Jessup, MD office. This role will effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight, while focusing efforts to meet and/or exceed budget expectation.

Requirements

High school diploma
A minimum of 5 years' work experience in the home improvement or other closely related field.
Previous customer service experience, especially win/win problem-solving, and conflict resolution skills required.
Valid driver's license and clean driving record.
Strong written and verbal communication skills.
Knowledge of applicable building codes and construction techniques.
Ability to work in a team environment.
Able to lift, push/pull, and carry at least 40lbs.
Able to stand for at least 6 hours per day.
Able to climb ladders, stairs, and kneel.

Responsibilities

Accurately measure the dimensions and determine installation processes for windows and doors.
Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal products.
Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process.
Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
Determines installation labor duration and installation materials needed to successfully complete the job.
Completes and submits required job files that are complete, correct and timely, providing a quality hand-off to internal customers.
Communicates with installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
Approves any additional installation labor required to complete the job.
Troubleshoots issues with installation crew on day of installation; this may include onsite support to the job.
Work directly with homeowners to resolve installation process issues.
Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.
Supports installation leadership on recruitment of installation subcontractors.