Install Project Coordinator

Zoom Drain•Plymouth Meeting, PA

2d•$21 - $26•Onsite

About The Position

Zoom Drain is a growing, customer-service-oriented company that specifically provides drain and sewer services for both homeowners and business owners. As the continuation of a third-generation family business, we are recognized for providing fast services and solutions that put customers first. We pride ourselves on our core values: Grit, Responsibility, Optimism, and Willingness. Zoom maintains a healthy corporate culture that values the contributions of our employees. Superior customer service is our hallmark. We go out of our way to ensure that we’re responsive to our customers’ needs and our employees are rewarded accordingly. As a fast-growing industry leader, our customers are assured that Zoom’s service is unparalleled. Our Technicians are some of the most highly trained individuals in the business. Zoom’s name stands apart as a caring employer that provides sound opportunities to advance within the company. At Zoom, our Install Coordinator position is an integral part of our operations. Our operational efficiency starts with them. Install Coordinators are engaged and compassionate to our customers' needs. Their goals are to schedule the project estimator site visits and prepare job folders for the install jobs to ensure all processes are followed.

Requirements

Strong phone contact handling skills and active listening
Familiarity with scheduling jobs and juggling changes
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Nice To Haves

Experience with ServiceTitan software preferred

Responsibilities

Effectively manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal and team sales targets and call handling quotas
Schedule and communicate with technicians to meet customer requirements
Schedule drain line installs based on priority to the available workforce
Communicate with townships to pull permits and coordinate inspections
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers