Install Coordinator

Wrench Group•Hollywood, MD

17h•$17 - $18

About The Position

We are seeking a highly organized and detail-oriented Install Coordinator to manage and oversee all rebate processing and installation administrative functions for our residential HVAC, plumbing, and electrical divisions. With updated rebate submission requirements allowing only 30 days for processing , this role is critical to ensuring all paperwork, documentation, and compliance requirements are submitted accurately and on time. The ideal candidate thrives in a fast-paced environment, is deadline-driven, and understands the importance of protecting company revenue through precise documentation and follow-through. Rebates directly impact customer satisfaction and company profitability. This position plays a vital role in protecting revenue, ensuring compliance, and maintaining our reputation for professionalism and efficiency. Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

Requirements

Previous experience in HVAC, plumbing, electrical, construction, or home services industry preferred
Experience with rebate processing strongly preferred
Highly detail-oriented and deadline-driven
Strong organizational and time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office and CRM/dispatch software
Ability to manage multiple projects simultaneously
Self-motivated and able to work independently
Experience with Service Titan preferred
Strong follow-up habits
Process-oriented mindset
Ability to hold others accountable for required documentation
Comfortable communicating with customers, utility companies, and manufacturers
Ability to problem-solve quickly when documentation is missing or incorrect

Responsibilities

Track and manage all manufacturer, utility, and distributor rebate programs
Ensure all rebate documentation is collected, completed, and submitted within 30-day deadlines
Audit install paperwork for accuracy and completeness prior to submission
Communicate with installers, sales team, and customers to obtain missing documentation
Maintain organized digital and physical rebate files
Monitor rebate status and follow up on pending submissions
Resolve rejected or incomplete rebate applications
Stay current on rebate program changes and eligibility requirements
Provide all rebate info updates to Install Coordination team as well as the Sales team.
Review install packets for completeness (permits, invoices, AHRI certificates, serial/model numbers, etc.)
Schedule inspections when needed
Communicate with customers regarding required documentation
Coordinate internally with sales, install crews, and accounting
Assist with close-out process for completed jobs

Benefits

Competitive Pay: $17–$18/hour
Paid Time Off: 2 weeks PTO + 7 paid holidays (including your birthday!)
Comprehensive Benefits: 50% company-paid health, dental & vision insurance for you and your family
Retirement Plan: 401(k) with company match
Protection & Support: Life Insurance, Short- and Long-Term Disability
Career Growth: Continuous paid training and professional development
Team Culture: Supportive, collaborative environment that celebrates your success

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