Install Coordinator

Allied Stone Inc • Lubbock, TX

37d • Onsite

About The Position

The Install Coordinator at Allied Stone Inc. plays a pivotal role in supporting the efficient functioning of our stone manufacturing facility. This position requires strong organizational skills, effective communication, and the ability to collaborate with various teams to ensure seamless administrative operations within the Install Department.

Requirements

• High School Diploma or Equivalent.
• Bilingual in Spanish.
• Proficient in MS Office Suite, including Excel.
• At least one year of administrative experience, preferably in the stone industry.
• Industry Knowledge: Awareness of the products offered by the company. Understanding of customer service best practices.
• Technical Knowledge: Proficiency in using MS Office Suite, including Excel. Familiarity with CRM software.
• Product Knowledge: Awareness of the products offered by the company. Understanding of how to provide technical assistance with products and services.
• Technical Skills: Proficiency in MS Office Suite, including Excel. Ability to use CRM software.
• Communication Skills: Effective verbal and written communication skills for coordinating with clients and team members. Ability to provide excellent customer service during client interactions.
• Organizational Skills: Excellent time management skills to handle client inquiries and follow-ups. Attention to detail to ensure accurate client records and documentation.
• Analytical Abilities: Ability to analyze client issues and facilitate prompt resolution. Capability to troubleshoot and resolve client service concerns.
• Adaptability: Ability to adapt to changing client needs and inquiries. Flexibility to work in various environments, including office and occasional client visits.
• Decision-Making Abilities: Capacity to make informed decisions quickly and efficiently. Ability to prioritize tasks and manage time effectively.
• Manual Dexterity Required to manipulate standard office peripherals.
• Ability to sit for extended periods.
• Ability to pass a criminal background check and drug screening.

Nice To Haves

• Associate degree.
• At least one year of administrative leadership experience.
• Knowledge of CRM software, specifically SPS.

Responsibilities

• Provide administrative support to the Install Department, including document preparation, data entry, and file management.
• Assist in scheduling stone product installations, considering project timelines and customer preferences.
• Serve as a key point of contact for customers regarding installation scheduling, addressing inquiries, and providing timely updates.
• Coordinate with internal teams, such as production, sales, and logistics, to relay scheduling information accurately.
• Maintain accurate and up-to-date records of installation schedules, customer preferences, and project details.
• Ensure a positive customer experience by promptly addressing customer inquiries and concerns related to installation schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees