Install Coordinator

Milltown Plumbing•Chelmsford, MA

33d•$59,000 - $65,224

About The Position

Do you want to join our growing, customer-focused, and, dare we say, fun team? Then we want to talk to you TODAY! We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow! We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.

Requirements

Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
High integrity with advanced social skills and ability to make solid connections.
Strong desire to be better at your job tomorrow than you are today.
Personality that blends well with a fast-paced, goal-driven environment.
Thrives in a fast paced environment where interruptions are expected and welcomed!
Competitive individual contributor who also loves to win as a team.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The Individual must be able to pass a background check and drug test as well as possess a good driving record

Responsibilities

Professionally answering the phone in a polite, friendly manner.
Advocates for the customer and ensures a quality install experience
Responsible for returning all customer requests within the same business day
Back up for sales lead coordinator to assist in scheduling sales calls for the sales team
Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly
Responsible for confirming installations with customer day before install and documenting in CRM software
Manage pending installations weekly by contacting customers and adding notes into CRM software
Establish customer rapport to ensure highest levels of satisfaction.
Set up jobs in CRM software and maintain/update customer database with complete and accurate information
Dispatch install technicians, apprentices and helpers daily.
Submit all installed equipment registration and any rebates electronically on customers behalf
Responsible for sending out daily scheduling email for all install technicians
Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.
Communicates to all required departments when a job is scheduled and is the "hub" for installation
Process all install paperwork timely and conduct job costing daily for commissions
Understands how to track and analyze project costs, including labor, materials and equipment.
Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and complete.
Responsible for coordinating all subcontractors to the job and communicating details to customer and technicians
Additional duties as needed.