Insights Product Manager

Cresta

6d • $130,000 - $190,000

About The Position

As a Product Manager for our Insights team, you will own the outcomes of strategic AI features and initiatives. You will be pivotal in advocating for the best use of Cresta’s user-facing platforms to solve complex enterprise problems. If you love a fast-paced environment and getting a product off the ground while working with some of the best engineers, customers, and GTM team around - this is your chance to make a big impact.

Requirements

• 3+ years of experience, ideally working closely with AI or LLM-first products
• Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
• Strong first principles and systems thinking
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment
• Passion for redefining the future of customer experience

Nice To Haves

• Background in product management or consulting
• Experience in a startup or high-growth SaaS environment
• Previous experience deploying complex AI features to production
• Familiarity with customer support and contact center operations

Responsibilities

• Own features end-to-end from idea to production: Define and articulate the prioritization for features you’ll own, ensuring alignment with product vision+strategy and market needs.
• Lead customer discovery sessions and prioritization: Find, build, and iterate with design partner customers. Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for innovation. Dig into the ‘questions behind the questions’ to anticipate customer needs
• Be a strategic partner to internal teams: Collaborate across design, engineering, go-to-market, and customer success teams to ensure successful impact and adoption of features
• Continuously learn: Stay abreast of latest trends and advancements to inform product direction
• Own the outcome: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed