Analyst - Data & Product Insights
About The Position
Join Modulate, a frontier AI lab building some of the worldâs best voice understanding models. We power a voice-native conversation intelligence platform that gives enterprises real-time, auditable insight into every call they run, capturing not just the words, but tone, intent, pacing, anomalies, and risk signals that transcription-driven tools consistently miss. Our technology supports high-stakes decisions in the moment, across fraud prevention, customer escalation, AI agent oversight, and emerging voice trends. As we expand access to our platform and deliver discrete, best-in-class voice models directly through APIs, we are hiring an Analyst - Data & Product Insights to help drive the next phase of our growth. You will sit at the center of product, engineering, and customer outcomes, translating raw voice intelligence into clear, actionable insights that shape what we build next. You will define what success looks like, surface patterns others overlook, and help ensure Modulate stays ahead at the frontier of enterprise voice AI. This is a high-ownership role for someone who thrives in an environment that rewards rigor, speed, and impact. If you want to work alongside a team pushing the boundaries of applied AI, and you take pride in delivering results that move the company forward, you will find the opportunity here.
Requirements
- Strong SQL skills and experience working with large, event-based datasets
- Experience building and owning dashboards
- Experience analyzing product usage data and defining meaningful metrics
- Proven ability to define product metrics and analyze product usage
- Strong communication skills and comfort working with cross-functional partners
- Product intuition and curiosity about user behavior
- Strong communication skills, including presenting insights in slides or written form
- Bias toward action and iteration in a fast-moving environment
Nice To Haves
- Experience working on API, platform, or developer-focused products
- Experience with experimentation and A/B testing
- Experience partnering with Analytics Engineers or Data Engineers
- Background in product analytics, growth analytics, or data science
Responsibilities
- Drive strategic decision-making by translating complex data into clear, actionable insights.
- Ensure product metrics are consistent, trusted, and aligned across teams and customer implementations.
- Create dashboards and visualizations that become go-to resources for reporting on the product as well as understanding customer behavior.
- Play a critical role in shaping a data-driven culture where insights fuel innovation and growth
- Own product metrics & definitions, ensuring metrics are consistent, trustworthy, and well-documented, including customer-specific customizations.
- Build and maintain dashboards that surface product usage and performance.
- Build clear, concise readouts (slides, docs, summaries) to communicate findings when needed.
- Help turn data into decisions, not just dashboardsPerform deep-dive analysis investigating things like changes in usage, retention, or error patterns and explore âwhat-ifâ scenarios to assess potential drivers and outcomes.
- Translate complex data into clear narratives for Customer Success, Product, leadership, and customers.
Benefits
- Competitive salary + equity
- Full health, dental, and vision coverage
- Flexible PTO, with a strong culture of taking it
- Weekly team lunches with dietary accommodations
- Hybrid work: core in-office days with flexible remote options
- Regular leadership and industry learning sessions
- Support for career development and continued learning
- Up to 8 weeks work-from-anywhere policy
- A deeply inclusive, human-centered culture
- HSA, FSA, 15 holidays, professional growth resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
