Inside Technical Support - Commercial
About The Position
Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. What Drives Success This consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. Duties include, but are not limited to: Provide troubleshooting and installation assistance for HVAC/R equipment. Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution. Provide technical documentation to contractors, engineers, and other personnel. Guide callers to the appropriate field personnel if first-hand attention is required. Document call information in the call-tracking database in case additional follow-up is required. Identify and help implement process improvements.
Requirements
- High school diploma or equivalent experience required.
- At least 2 years of related technical consulting experience.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
Nice To Haves
- Experience with SAP preferred.
Responsibilities
- Provide troubleshooting and installation assistance for HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers, and other personnel.
- Guide callers to the appropriate field personnel if first-hand attention is required.
- Document call information in the call-tracking database in case additional follow-up is required.
- Identify and help implement process improvements.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
