Inside Service Technician - Hot Side (Hybrid Work Schedule)

Parts Town•Addison, IL

1d•Hybrid

About The Position

Parts Town is the fastest-growing distributor of restaurant equipment, HVAC, and residential appliance parts, recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. The company has also been voted a Chicago Tribune Top Workplace for the last four years. Parts Town values safety, enthusiasm, high integrity, and courage to embrace change, and encourages unique enthusiasm and fresh ideas from different backgrounds. As an Inside Service Technician, also known as a Tech Wizard, this role involves directly communicating with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment. After completing the onboarding process, there will be an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications. The Technical Service group, with over 500 years of combined experience, is a team of experienced, passionate, and dedicated professionals who value collaboration, growth, and work-life balance.

Requirements

Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
Proficient in English (both written and verbal)
Quality, high speed internet connection at home
Confident using a computer and navigating programs such as MS Word & Outlook
Passionate about troubleshooting and finding innovative solutions to difficult problems
Ability to multitask and thrive in a fast paced, team oriented atmosphere
Available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Responsibilities

Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Benefits

Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401k/401k match
Employee assistance programs
Time away (paid time off, paid sick time off, paid holidays, paid parental leave)
Professional development opportunities
Annual bonus (depending on the role)