Inside Service Sales Specialist (Service Growth & Contracts)
About The Position
The Inside Service Sales Specialist is responsible for driving growth in service revenue, contract coverage, and customer lifecycle value across the Biotage installed base. This role proactively engages customers to position service agreements and lifecycle support solutions that maximize system uptime, performance, and long-term customer success. Working at the intersection of Sales, Service, and Customer Success, this role leverages data, CRM insights, and close collaboration with Field Service Engineers and Technical Support to identify opportunities, improve contract attachment rates, and expand Biotage’s share of wallet within existing accounts.
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years in sales or service sales in technical/scientific environment
- Strong communication skills
- CRM experience (Salesforce preferred)
Nice To Haves
- Service contract sales experience
- Analytical instrumentation experience
Responsibilities
- Drive renewal, conversion, and upsell of service agreements
- Convert warranty to contracts, renew contracts, and convert billable accounts to contracts
- Manage assigned accounts across lifecycle stages
- Act on warranty expirations, renewals, and service trends
- Maintain accurate Salesforce data
- Use data to prioritize opportunities and manage pipeline
- Partner with Field Service Engineers, Technical Support, Sales, and Customer Service
- Align on account strategies
- Communicate service value (uptime, cost predictability, performance)
- Prepare proposals and customer communications, prepare bids and respond to RFQs
- Identify trends to improve coverage and renewal rates
- Support promotions and service strategy evolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
