Inside Sales/Customer Service Specialist

Woodbine Manufacturing•Woodbine, IA

About The Position

At Tommy Gate, we believe in the power of career development and the transformative impact it can have on individuals and communities. As a trailblazing force in the industry, Tommy Gate is renowned for being one of the leading manufacturers of liftgates, setting new standards through innovative, high-quality solutions that enrich lives and help those we serve. Our company's foundation is built upon a culture of collaboration and respect, fostering an environment where ideas flourish and talents thrive. Together, we strive to create a place where each team member is inspired to aim high and turn hard work and drive into opportunities. As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for excellence and want to be part of a journey that encourages personal and professional growth. We’re looking for an Inside Sales/Customer Service Specialist to join our team. The ideal candidate will be positive, professional and detail-oriented with a demonstrated ability to provide a great customer experience. The Inside Sales/Customer Service Specialist does not have supervisory responsibilities and will report to the Customer Service Manager

Requirements

High school diploma or general education degree (GED), and 6-12 months related experience and/or training, or equivalent combination of education and experience
Computer skills required:
Spreadsheet Software (Excel)
Order Processing systems
Word Processing software (Word)
Email Software (Outlook)
Presentation software (PowerPoint)

Nice To Haves

Multitasking, time management and organizational skills
Interpersonal and customer service skills
Excellent communication skills, both written and verbal
Proficiency with Sharepoint and CRM software
Analytical and problem solving skills

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times
Know our products inside and out so that you can answer questions
Respond promptly to customer inquiries
Process orders and requests
Ensure customer satisfaction and provides professional customer support
Troubleshoot common issues with a product or service
Determine the quickest, most effective ways to answer a client’s or customer’s questions
Escalate queries and concerns
Route qualified opportunities to the appropriate sales executives for further development and closure
Perform other related duties as assigned by management.