INSIDE SERVICE COORDINATOR

Custom Truck One Source•Bluffton, IN

14d•Onsite

About The Position

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. We have a great opportunity for an Inside Service Coordinator in our Bluffton, IN branch located at 3112 Indiana 124. Summary: The Inside Service Coordinator works in conjunction with and reports to the Operations Manager. This position will assist the Inside Service Team to help schedule, prioritize, and communicate repairs on the fleet in order to maintain the fleet for maximum equipment life and minimal downtime. The Inside Service Coordinator will help monitor workflow in the service shop to ensure the work is completed to specified requirements and in a timely manner.

Requirements

3+ Years of successful utility equipment or related industry sales experience
Thorough knowledge of equipment functions, operations, and repair techniques
Experience in working in a results-oriented, team environment
Must have valid driver’s license.
Professional demeanor and excellent communication skills
Experience with Service Management software; M3 experience a plus
Exceptional time management skills
Computer and Smartphone literacy
Comfortable performing multifaceted projects in conjunction with day-to-day activities
Effective interpersonal skills, with the ability to present recommendations and ideas to summarize issues
Self-Starter; Organized; Problem-Solver; Detail-Oriented
Ability to learn technical material.
Must be able to observe and identify equipment controls and functionality.
Ability to work with minimal supervision
Ability to maintain a safe environment and respect those around you

Nice To Haves

ANSI, Dielectric, Inspection Certificates a plus, but not required

Responsibilities

Communicate with the parts department for any related parts needs
Help move units to 3rd party chassis dealers
Makes runs to get items we may need to finish a unit or advance them
Assist Technicians where needed
Put parts order in smart sheets for techs
Maintain updates on parts order
Help with whole goods inventory / Rental inventory
Helping to stage units
Deal with outside vendors when they come in
Helping the yard attendant when they need a hand
Communicate with the parts department for any related parts needs
Coordinate with Weld Shop and Chassis Shop
Delivering totes and delivering parts to the techs when needed
Follow-up with service technicians to ensure proper equipment repairs
Helps keep shop clean/orderly; takes out the trash
Communicate with appropriate sales staff on the progress of priority work
Authorize and create UCR’s (Unit Condition Report) through M3
Authorize each line item of Work Order
Assign to appropriate shop (Service/Weld/Chassis)
Assign to appropriate person (WO managed by)
Complete reason for UCR
Check Warehouse location
Review and enter repair yard comments
Comments (supply additional information to ensure efficient workflow
Shop Location
Review UCR’s before shoeing repairs as complete/shop complete
Coordinate with Paint Shop and Wash/Detail Bay
Coordinate with Paint on repairs or complete paint units
Coordinate with Wash/Detail on paint units, W00 or O00 units
Learn the equipment product line and operational procedures
Maintain pipeline and diligently log all activity in service management database
Ensure proper administration tasks are completed accurately by the service technicians
Assist service technicians in diagnosing equipment problems and ensure proper equipment repairs
Communicate frequently with Service Supervisor for setting department goals
Coordinate with technicians regarding shop flow – working on Priority A units first then A-B-C or sold units
Coordinate with technicians after service shop work completion if unit needs chassis, weld, or paint repairs
Ability to work in a safe manner and follow company safety standards