Customer Service Representative / Inside Sales Coordinator

One Hour Heating & Air Conditioning•Ogden, UT

16h•$14 - $16•Hybrid

About The Position

One Hour Heating & Air Conditioning of Ogden is looking for a motivated, professional, and personable Customer Service Representative / Inside Sales Coordinator to join our growing team. This position is ideal for someone who is great on the phone, organized on the computer, and driven to help turn incoming leads into booked appointments. This person will play a key role in creating a great first impression for our company while helping us grow through fast lead follow-up, outbound calling, customer check-ins, and club membership conversations. We are looking for someone who can move quickly, communicate clearly, and confidently help customers take the next step. Experience with ServiceTitan is a major plus. Position Summary This role is responsible for handling inbound and outbound phone calls, responding quickly to new leads, booking service and estimate appointments, following up with existing customers, and helping promote our club membership program. The right candidate will be friendly, dependable, sales-minded, and comfortable working in a fast-paced environment. This is a remote / hybrid position. Candidates must live within reasonable driving distance of Ogden, Utah and be available to come into the office as needed for training, meetings, team collaboration, or other business needs.

Requirements

Strong phone communication and customer service skills
Positive, professional, and friendly demeanor
Comfortable making outbound calls and asking for the appointment
Strong sense of urgency and ability to respond to leads quickly
Good computer skills and ability to learn new systems
Detail-oriented and organized
Reliable and dependable
High school diploma or equivalent
Must be able to work effectively from home in a professional setting
Must live within reasonable driving distance of Ogden, Utah
Must be willing to come into the Ogden office as needed

Nice To Haves

Customer service experience
Inside sales or appointment-setting experience
Call center experience
HVAC, plumbing, electrical, or home service industry experience
ServiceTitan experience

Responsibilities

Respond quickly to inbound leads from Facebook, Angi, Modernize, eLocal, and other marketing sources
Return calls promptly and work to book appointments for service, maintenance, and estimates
Answer incoming customer calls professionally and create a strong first impression
Make outbound calls to current and past customers to schedule tune-ups and maintenance visits
Perform follow-up “happy calls” after appointments to check on the customer experience
Help introduce and sell club memberships in a natural, helpful, and friendly way
Accurately enter customer information, call notes, and appointment details into company software
Use scripts and call guidance while still sounding warm, confident, and genuine
Work closely with office staff and technicians to support a smooth customer experience
Follow up on open leads, unsold estimates, and missed opportunities as directed