Inside Sales

Lawn Doctor Cache Valley•Logan, UT

20d•$23 - $27•Onsite

About The Position

Our Inside Sales Representative is responsible for converting leads into new Lawn Doctor customers, upselling services to existing customers, and re-engaging past customers and prospects. This role requires close collaboration with our Sales & Marketing Team to implement strategies that contribute to our company’s growth. This role requires excellent communication skills, a customer-focused mindset, and a deep understanding of our services to provide tailored solutions. Our core values are non-negotiable. The incumbent must consistently promote and actively embody the qualities: Team Player Unselfish, Give & Ask Help, Collaborative, Passion & Purpose, High Care Factor Positive Attitude Kind, Professional, Optimistic, Respectful Driven Hard Working, Production Horse, Motivated, Know what it takes, Committed, Ambitious, Innovative Accountable Honest, Trustworthy, Integrity, Owns the good & bad, Forthright Intentional Detailed, engaged, careful, Doing the right thing when nobody's watching, Thorough in your role in all processes required by it. Coachable Open to receiving feedback, guidance, and instruction. Eager & willing to learn, adapt, and make changes based on the advice or critiques of colleagues

Requirements

Excellent communication skills: Ability to clearly explain product details/benefits, address customer concerns, and actively listen to customer needs.
Sales acumen: Understanding of sales techniques, including identifying customer pain points and presenting solutions.
Customer service orientation: Prioritizing customer satisfaction and providing a positive experience, providing solutions, ensuring company guarantee is being executed. Confidence in addressing customer concerns and overcoming resistance to purchase.
Product knowledge: In-depth understanding of the company's products or services.
Software proficiency: Familiarity with customer relationship management software.

Responsibilities

Lead Conversion: Respond promptly to phone calls, emails, and live chat messages from potential customers.
Take the customer from an informational call to order placing. This includes educating the consumer to enhance sales.
Schedule and process orders through the CRM system.
Upselling: Engage with existing customers to introduce and add additional services to their programs
Re-engagement: Contact past customers and prospects to convert them into new Lawn Doctor customers.
Customer relationship building: Establishing rapport with customers and maintaining ongoing communication.
Perform all other duties as assigned.