Inside Sales Support

Yancey Bros. Co. • Austell, GA

3d

About The Position

As the Inside Sales Support for the Power Rental department at Yancey Power Systems, you will be responsible for driving sales, supporting the sales team, and ensuring customer satisfaction. This role requires a proactive individual who can manage customer communications, analyze industry trends, and help grow new rental business. Working closely with the Power Rental Sales Manager, other internal departments, and field representatives, you will assist in generating quotes, following up with past customers, monitoring competitors, and maintaining strong relationships with both new and existing clients.

Requirements

• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma or equivalent plus 2+ years of experience and/or training in Account Management, or other customer service positions; or equivalent combination of education and experience.
• Previous experience in an internal sales or customer service role, preferably in the power rental or equipment rental industry.
• A strong understanding of sales, customer service, and rental business processes.
• Ability to handle multiple tasks and manage a diverse set of responsibilities effectively.
• Strong multitasking abilities with attention to detail and the ability to self-motivate.
• Professional demeanor when interacting with both internal and external contacts, displaying courtesy and persistence.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), with the ability to learn company-specific systems (e.g., Cat systems).
• Ability to build and maintain effective customer relationships, demonstrating sound professional judgment and decision-making.
• Numerical competency to calculate figures such as discounts, commissions, percentages, etc.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong verbal, written, and listening communication skills.
• Creative thinking and problem-solving skills with a strong ability to apply policies, procedures, and guidelines.
• Influence, negotiation, coaching, and counseling skills.
• Excellent Customer Service skills
• Excellent negotiating skills
• Good listening skills
• Positive attitude
• Attention to detail
• Persistence
• Excellent organizational skills
• Proficient with Microsoft Office Excel and Word
• Ability to quickly adapt to change
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• To be successful in this position you should have experience with in power engineering with specific experience in the broadcasting or telecommunications industry.
• You should possess proven experience managing large-scale engineering projects and teams, as well as excellent problems solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills are essential to this position as well.

Responsibilities

• Work closely with the Power Rental Sales Manager to generate new business and support the growth of the territory.
• Prospect new rental business by identifying leads, following up on past customer lists (customers who haven't done business in the last 2 years), and developing conquest customers.
• Assist with quoting and rental agreements, ensuring accurate details for each transaction.
• Analyze competitors’ offerings through SWOT analysis and monitor their rental rates, staying informed on industry trends.
• Travel as needed to meet with territory sales representatives, key customers, and conquest targets.
• Communicate regularly with customers to ensure satisfaction after equipment has been delivered to job sites.
• Inform customers of YPS Power Rental's commitment to superior service and prepare them for upcoming customer surveys.
• Periodically check in with customers using rental equipment to ensure their needs are being met.
• Assist the sales team and rental reps with business plans, quotes, and customer interactions.
• Ride along with Rental Reps to meet with customers, understand their business, and strengthen relationships.
• Coordinate with Rental Operations, Service Managers, and Shop Teams to ensure equipment availability and efficient order fulfillment.
• Work closely with branch managers, dispatchers, and coordinators to ensure proper documentation and contract execution.
• Maintain a safety-conscious work environment, both inside and outside the office.
• Help ensure all customer calls are answered quickly and efficiently.
• Assist sales representatives in ensuring accurate and timely SalesLink activity.
• Manage daily customer activities in collaboration with the Rental Operations Manager.
• Perform other related duties as assigned by the supervisor.
• Assist with daily customer activities and provide support to the rental operations team.
• Coordinate with the Service Manager to stay updated on equipment availability and customer order fulfillment.
• Ensure communication with the Service Manager regarding rental equipment availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees