Inside Sales Support

L.S. Starrett Company • Athol, MA

3d

About The Position

The Customer Service Representative will serve as the primary point of contact for LS Starrett Company customers, ensuring a high level of satisfaction by providing prompt, professional, and knowledgeable assistance. This role involves handling inquiries, processing orders, troubleshooting issues, and supporting both internal teams and external clients with product and service information.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Communications, or related field preferred.
• Minimum of 1–3 years of customer service experience, preferably in a manufacturing, distribution, or technical environment.
• Strong communication skills, both verbal and written, with a professional and customer-focused approach.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a commitment to accuracy.
• Team-oriented mindset with the ability to collaborate across departments.

Nice To Haves

• Experience with ERP/CRM systems (e.g., SAP, Oracle, Salesforce) is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a courteous and timely manner.
• Process sales orders, returns, exchanges, and service requests accurately within company systems.
• Provide detailed product and service information, including recommendations and troubleshooting guidance.
• Collaborate with Sales, Technical Support, and Operations teams to resolve customer concerns.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Identify and escalate priority issues to the appropriate department or management when necessary.
• Ensure compliance with company policies, procedures, and quality standards.
• Support continuous improvement by identifying recurring issues and providing feedback to enhance processes.
• Participate in training sessions to stay current on product knowledge, company updates, and customer service best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees