Inside Sales Support

Brown Equipment•North Canton, OH

4d•Onsite

About The Position

Why You’ll Love This Role If you enjoy being hands-on, working closely with customers, and supporting a sales team from the front lines, this role is for you. As an Inside Sales Support professional, you’ll be a key player in our day-to-day operations—supporting parts operations, coordinating sales activity, and ensuring our customers receive exceptional service. This is a fully on-site position that combines parts operations and sales support responsibilities, making it ideal for someone who enjoys variety, collaboration, and being actively involved in daily operations. What You’ll Do Parts Operations Professionally handle incoming requests from customers and the outside sales team Manage and support effective parts department processes to ensure internal and external customer satisfaction Maintain accurate parts inventory, including continuous and annual physical inventory counts Process parts warranty claims and returns within required timeframes Create purchase orders for drop shipments, rush orders, and special orders in the ERP system Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility Sales Support Provide daily support to the outside sales team Process and expedite customer parts and sales orders Create, maintain, and verify parts quotes, sales orders, and service orders Support fulfillment of equipment quotes Coordinate freight logistics for equipment deliveries related to service and sales Develop and maintain strong working relationships with vendors and manufacturers Ensure accurate and complete information is captured in the ERP system Communicate opportunities or issues requiring additional attention to the outside sales team What We’re Looking For Excellent communication, time management, and organizational skills Ability to multitask in a fast-paced, in-office environment Strong customer service focus Self-motivated with the ability to prioritize work independently Team-oriented mindset Strong technical skills; mechanical or service-minded aptitude preferred ERP experience preferred (Oracle NetSuite a plus) Education & Experience High school diploma or equivalent required Prior experience in inside sales, parts, or sales support preferred Additional Requirements Valid driver’s license with an acceptable driving record Occasional travel may be required Ready to be part of a team where your work makes an impact every day? Apply today.

Requirements

Excellent communication, time management, and organizational skills
Ability to multitask in a fast-paced, in-office environment
Strong customer service focus
Self-motivated with the ability to prioritize work independently
Team-oriented mindset
Strong technical skills; mechanical or service-minded aptitude preferred
High school diploma or equivalent required
Valid driver’s license with an acceptable driving record
Occasional travel may be required

Nice To Haves

ERP experience preferred (Oracle NetSuite a plus)
Prior experience in inside sales, parts, or sales support preferred

Responsibilities

Professionally handle incoming requests from customers and the outside sales team
Manage and support effective parts department processes to ensure internal and external customer satisfaction
Maintain accurate parts inventory, including continuous and annual physical inventory counts
Process parts warranty claims and returns within required timeframes
Create purchase orders for drop shipments, rush orders, and special orders in the ERP system
Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility
Provide daily support to the outside sales team
Process and expedite customer parts and sales orders
Create, maintain, and verify parts quotes, sales orders, and service orders
Support fulfillment of equipment quotes
Coordinate freight logistics for equipment deliveries related to service and sales
Develop and maintain strong working relationships with vendors and manufacturers
Ensure accurate and complete information is captured in the ERP system
Communicate opportunities or issues requiring additional attention to the outside sales team