Inside Sales Support
About The Position
Work with customer service manager and leaders to ensure proper customer service is being delivered Communicate and coordinate with internal departments Partner with the sales team to meet and exceed customer's service expectations Provide feedback to the company regarding service failures or customer concerns Assist customers with questions and concerns while providing accurate answers and responses Inform potential/existing customers about products and services Handle returns or complaints while recording details of inquiries, comments or complaints Provide timely and accurate information to incoming customer order status and product knowledge requests Process customer orders, changes, and returns according to established department policies and procedures Provide pricing and delivery information
Requirements
- 6 months' prior customer service experience preferred
- Excellent verbal and written communication skills with emphasis on professionalism
- Proficient in Microsoft Outlook, Word, and Excel
- High regard for accuracy
- Dependable, self-motivated, and organized
Nice To Haves
- Knowledge of window products, window quoting systems, and AS400 is a plus
Responsibilities
- Work with customer service manager and leaders to ensure proper customer service is being delivered
- Communicate and coordinate with internal departments
- Partner with the sales team to meet and exceed customer's service expectations
- Provide feedback to the company regarding service failures or customer concerns
- Assist customers with questions and concerns while providing accurate answers and responses
- Inform potential/existing customers about products and services
- Handle returns or complaints while recording details of inquiries, comments or complaints
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Process customer orders, changes, and returns according to established department policies and procedures
- Provide pricing and delivery information
Benefits
- Excellent low-cost health benefits
- Retirement plan with employer-paid contributions
- Paid vacation and 10 holidays
- full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
- 401(k) with Company Match
- additional Retirement Contributions
- company-paid Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Wood Product Manufacturing
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
