Inside Sales Support Specialist

Max USA Corp•Mckinney, TX

31d

About The Position

The Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and passionate about contributing to a collaborative sales environment.

Requirements

High school diploma required; coursework in business or equivalent work experience preferred
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong attention to detail and analytical skills
Excellent communication and interpersonal skills
Demonstrated ability to support a team-oriented environment
Self-motivated with a solid work ethic

Nice To Haves

Working knowledge of Salesforce.com or similar CRM systems (preferred)
Previous experience in inside sales, cold calling, or lead generation is highly preferred

Responsibilities

Upload and track leads in Salesforce.com
Conduct outbound calls and emails to qualify leads
Coordinate follow-ups and assist in closing opportunities alongside the outside sales team
Log and monitor activity consistently in Salesforce
Identify sales opportunities within targeted markets
Communicate daily with the MAX sales team and distribution partners
Provide administrative and strategic support to outside sales reps as assigned
Manage customer and end-user communications in a timely and professional manner
Develop product expertise to answer dealer and customer inquiries
Support customer service and assist with order entry as needed
Help resolve issues related to accounts receivable for designated customers
Execute special projects at the request of sales leadership
Uphold company regulations and standards in all interactions
Collaborate cross-functionally with internal departments to ensure customer satisfaction