Inside Sales / Sales Support Specialist

BALLUFF INC•Florence, KY

19d

About The Position

Welcome to Balluff Inc.! Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement. Position Summary The Inside Sales / Sales Support Specialist (know at Balluff as ‘SOE Specialist’) coordinates sales support activities to drive growth within the defined region. This role engages with potential and existing customers throughout the United States and Canada via email, telephone, and other media to generate leads, support sales appointments, and process customer inquiries and orders. Fundamental automation product and technology knowledge is required.

Requirements

Associate’s degree in a related technical or business field, or minimum 3–5 years of related sales experience
Proficiency in Microsoft Office applications, SAP, and CRM software
Positive demeanor with ability to develop instant rapport with customers
Strong organizational skills, capable of managing multiple tasks and assignments simultaneously
Ability to identify customer needs and sales opportunities
Excellent negotiation and consultative sales skills
Effective verbal and written communication skills with customers and co-workers at all levels
Professional telephone etiquette; tactful, judicious, and poised in diverse situations
Technical aptitude and willingness to learn Balluff products
Team player willing to support colleagues in accomplishing assigned responsibilities
Demonstrated adaptability and ability to perform effectively in a dynamic environment with evolving processes and limited formal documentation
Comfortable collaborating across regional and global teams, including Shared Services in Canada, Mexico, and other LATAM countries

Responsibilities

Actively support all sales activities including inbound and outbound customer inquiries, sales lead development, quotation generation and follow-up, and customer project support.
Assist customers in navigating Balluff.com and other digital tools.
Communicate insights from customer interactions to Sales and Leadership via CRM, email, and verbal updates.
Analyze customer backlogs to recommend additional products or coordinate with Supply Chain to expedite deliveries.
Generate new customer opportunities via virtual meetings, cold/warm calling, and email outreach.
Review and manage CRM (C4C) data including tickets, contacts, and opportunities; coordinate with field sales for inventory, pricing, and project wins.
Collaborate with Technical Support to coordinate competitive product cross-references.
Work with Shared Services centers regionally and globally to ensure customer satisfaction.
Process special paperwork to support quotes, orders, or special pricing requests.
Enter and process customer orders in SAP according to business requirements.
Schedule and coordinate face-to-face meetings between potential customers and Field Sales.
Perform sales analysis and generate reports using SAP, Business Warehouse, and CRM.
Maintain a high level of product knowledge via scheduled and self-initiated training.
Assist other employees as needed in accomplishing assigned responsibilities.