Customer Support & Inside Sales Specialist

Arrow Exterminators•Rockledge, FL

7d•Onsite

About The Position

Inside Sales & Customer Care Agent Position Summary: The primary duty of an Inside Sales & Customer Support Specialist is to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards. Essential Functions: Comply with all state and federal regulations, company policies, procedures, and guidelines Answer Multi-line telephone Sell pest control services by phone, per company guidelines to existing customers Use our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Generate digital service agreements for new services Contact former customers to regain their business Schedule appointments for outside sales professionals with existing customers Issue certificates and for gift cards, and thank you cards, for customer referrals Provide administration and phone support to service centers for their inbound calls Schedule services, managing payment data, escalate and resolve customer grievances Contribute toward departmental and team objectives and goals Maintain timesheets within company policy Complete sales and activity reports as requested by your manager Attend and complete training and meetings as required Perform other duties as required by management Knowledge, Skills, and Abilities: Customer Service ' Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services. English Language ' Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical ' Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, fax, phones, copying machine, designing forms, and other office procedures and terminology. Computers and Electronics ' Using computer systems and software to transact your daily activities. Basic proficiency in Microsoft Outlook, Word, Excel, and multi-line phone

Requirements

Previous customer service experience, preferred
Excellent telephone skills
Basic computer skills
Ability to pass and maintain any state regulatory agency-required licensing/certification exams
Able to pass internal technical exams
High school diploma or equivalent
Able to work a 40-hour (minimum) workweek

Responsibilities

Comply with all state and federal regulations, company policies, procedures, and guidelines
Answer Multi-line telephone
Sell pest control services by phone, per company guidelines to existing customers
Use our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Generate digital service agreements for new services
Contact former customers to regain their business
Schedule appointments for outside sales professionals with existing customers
Issue certificates and for gift cards, and thank you cards, for customer referrals
Provide administration and phone support to service centers for their inbound calls
Schedule services, managing payment data, escalate and resolve customer grievances
Contribute toward departmental and team objectives and goals
Maintain timesheets within company policy
Complete sales and activity reports as requested by your manager
Attend and complete training and meetings as required
Perform other duties as required by management