Inside Sales Support Representative

Mettler Toledo • Columbus, OH

42d

About The Position

This role is a part of the Inside Sales Team in Columbus, Ohio and is a crucial position aimed at providing world-class support to the Laboratory team. The Inside Sales Support Representative will primarily support our Lab Field Sales organization by nurturing inbound requests, leads, and supporting Order Management in sales order completion. The role will require dynamic skills to work with our marketing, field, and management teams to better serve customer needs, which will result in higher sales revenue.

Requirements

• A Bachelor's Degree is preferred but not required
• At least 1 year in sales, customer service and/or marketing experience
• Knowledge of Microsoft Office programs
• A preference for work in a fast-paced sales environment
• Excellent people skills to create rapport with prospects quickly

Nice To Haves

• Inbound or outbound call center experience or worked in a sales development role before is a plus
• Experience using SAP's CRM system is a plus

Responsibilities

• Actively lead customers through the sales cycle from quote to closing of sales.
• Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up
• Support in installation confirmations with our scheduling and field teams
• Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
• Accurately and quickly, provide reference quote for products, services, and solutions to accounts that do not need product selection guidance on an as needed basis
• Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.
• Assist team lead and senior management by providing weekly updates about recurring business issues
• Overall general knowledge of the business area's product lines and service offerings

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees