Inside Sales Specialist

MIMAKI USA INC•Bainbridge Island, WA

1d•$28 - $32

About The Position

The Inside Sales Specialist – Northeast Region is responsible for comprehensive order management, customer support, and internal coordination for assigned dealer and end-user accounts. This role serves as a key point of contact for pricing, order processing, service billing, promotions, warranties, and CRM/FSC system support.

Requirements

Strong understanding of inside sales, order management, and customer service processes.
Experience working with CRM and ERP/FSC systems.
High attention to detail and ability to manage a high volume of transactions.
Strong communication and cross-functional collaboration skills.
Ability to prioritize competing deadlines in a fast-paced environment.

Responsibilities

Perform all ISR functions for the Northeast region customers.
Provide pricing, ETAs, order status, tracking, and order information to dealers and end users.
Support customers with part inquiries, including coordinating with Purchasing for new part numbers not listed in FSC and providing alternative or replacement part options.
Process order cancellations, resolve order discrepancies, and manage credit memos.
Obtain Bills of Lading (BOLs) from dealers for machine pickups.
Provide pricing and formal sales quotations for all 3D end users.
Manage credit-related requests, including credit limit increases and ageing reports.
Process RMA requests, machine swaps due to damage or service issues, and warranty reimbursements (average of 34 per month).
Create loaner agreements and loaner sales orders.
Coordinate Rack & Roll availability, loan paperwork, sales orders, and returns.
Process promotional orders, dealer SPIFFs (average of 15 per month), and rebate requests when not applied at order entry.
Notify customers of item changes, discontinued items, alternates, ATC pickups, machine pickups, and large stocking order readiness.
Resolve issues related to short-dated product expirations in coordination with Shipping.
Process promotional replacement orders related to shipping discrepancies.
Maintain and distribute open machine reports.
Assign leads in CRM to New York sales representatives.
Generate reports as requested for leadership
Process ink and supply orders for all demo rooms using specific business codes.
Track demo room ink inventory.
Process FA disposition paperwork.
Create and process FA sales orders.
Process all ink orders for trade shows.
Process promotional orders for designated customer groups and key accounts.
Adjust back-ordered machines to the correct month in FSC as needed.
Assist Customer Service Administration (CSAD) with loaners and promotional orders.
Support special projects and additional tasks as assigned by leadership.