Inside Sales Specialist

Waev•Anaheim, CA

1d•Remote

About The Position

The Inside Sales Specialist plays a critical role in supporting Waev's sales organization by managing inbound leads, supporting dealers and customers, processing quotes and orders, and providing product and application guidance across Waev's portfolio, including GEM, Taylor-Dunn, Fusion, and Tiger. This role serves as the primary internal point of contact for sales inquiries generated through digital channels, marketing campaigns, and dealer requests. The Inside Sales Specialist ensures timely follow-up, accurate information, and a professional sales experience while supporting field sales teams and dealer partners. The position requires strong organizational skills, attention to detail, and the ability to translate customer needs into appropriate vehicle configurations and solutions.

Requirements

Bachelor's Degree in Business, Marketing, Management, or a related field (or equivalent experience).
3–5 years of experience in inside sales, sales support, customer service, or a related role.
Experience using CRM systems (Salesforce preferred) to manage leads, quotes, and customer interactions.
Strong organizational skills with high attention to detail and follow-through.
Excellent written and verbal communication skills, including phone and email.
Ability to manage multiple priorities in a fast-paced, remote work environment.
Proven ability to consistently meet or exceed sales or performance goals.
Self-motivated, dependable, and comfortable working independently.

Nice To Haves

Experience supporting dealer or distributor-based sales models.
Background in automotive, EV, industrial equipment, or fleet-related industries.
Interest in career growth within sales or sales operations

Responsibilities

Manage and qualify inbound leads using Waev's CRM (Salesforce), ensuring timely follow-up and accurate documentation.
Serve as a first point of contact for customer and dealer inquiries related to products, applications, pricing, and availability.
Maintain consistent communication with prospects and customers to support the sales process from inquiry through order placement.
Prepare and process quotes based on customer requirements, vehicle configurations, options, and pricing guidelines.
Support order entry, order status updates, and coordination between sales, operations, and dealers to ensure accurate and timely fulfillment.
Provide application guidance to customers and dealers by understanding vehicle use cases, operating environments, passenger/cargo needs, and charging requirements.
Assist customers in identifying the appropriate vehicle configuration and options to meet their operational needs.
Act as a product knowledge resource for inside and field sales teams, ensuring accurate representation of Waev solutions.
Route qualified leads to appropriate dealers or regional sales managers based on geography, inventory, application needs, and dealer capabilities.
Support dealer partners with pricing, product information, and sales process alignment.
Collaborate with regional sales managers to monitor dealer inventory, address customer urgency, and escalate issues as needed.
Capture and communicate customer feedback internally to support continuous improvement in products and processes.