Inside Sales Representative

ACT Lighting Inc

36d•Remote

About The Position

The Inside Sales Representative is responsible for driving sales growth, building strong customer relationships, and representing our key brands in the music accessories market. This remote position focuses on building strong relationships with dealers, integrators, and production companies. You'll represent ACT's industry-leading interconnects and accessories portfolio to customers throughout an assigned US region. For over 40 years, ACT has supplied the technology and support behind concerts, festivals, houses of worship, film/TV, and major corporate events. We're known for exceptional service, trusted brands, and solutions that power unforgettable live experiences.

Requirements

Bachelor's degree in Business, Marketing, Music, or related field (preferred).
2+ years of inside sales experience in the music industry or related field.
Proven track record of meeting or exceeding sales targets.
Strong knowledge of music accessories, cables, interfaces, and related products (preferred).
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and as part of a team in a remote environment.
Proficiency in CRM software, Google Workspace and Microsoft Office Suite.
Willingness to travel as needed up to 25%.
Strong problem-solving and trouble-shooting skills.
Strong multi-tasking skills.
Ability to work well with a team, but also be comfortable with doing independent projects.
Excellent communication skills and patience.
While working in this position, difficult circumstances may arise, conflict resolution and professionalism is a must.

Nice To Haves

Sales (Technical or Product-Focused)
Musical Instrument Retail or Wholesale
Live Event Production
AV Integration

Responsibilities

Relationship development: Build and maintain strong relationships with existing customers to drive repeat business and upsell opportunities.
Training: Participate in training to learn all facets of the job through various resources, including hands on training.
Lead Generation: Identify and research potential clients through various channels such as cold calling, email campaigns, and social media to generate new sales opportunities.
Sales Presentations: Conduct sales presentations through online meetings or phone calls to introduce the company's products or services, highlighting their features and benefits to potential clients. Attend trade shows, conferences, and industry events as needed.
Product Knowledge: Maintain a thorough understanding of the company's products or services to answer questions and address any concerns from potential or existing customers effectively.
Customer Relationship Management (CRM): Utilize CRM software to track interactions with potential and existing customers, schedule follow-ups, and manage sales pipeline efficiently.
Quota Achievement: Meet or exceed monthly, quarterly, and annual sales targets through effective sales strategies and customer outreach.
Sales Process Management: Guide potential clients through the sales process from initial contact to closing the sale, including preparing quotes or proposals, and negotiating terms.
Customer Service: Provide exceptional customer service by addressing customer inquiries, solving problems, and maintaining a positive relationship with clients to encourage repeat business and referrals.
Market Research: Stay informed about market trends, competitor activities, and customer needs to adjust sales strategies and approaches accordingly.
Feedback Collection: Collect and analyze customer feedback to identify areas for improvement in products, services, or sales processes and relay this information to the relevant departments.
Cross-Selling and Upselling: Identify opportunities to sell additional products or services to existing customers, enhancing customer satisfaction, and increasing sales revenue.
Sales Reporting: Prepare and present sales reports to management, detailing sales performance, potential sales opportunities, and challenges faced.
Team Collaboration: Work closely with the marketing, product, and customer service teams to ensure a cohesive approach to achieving sales goals and improving customer satisfaction.
Other Assignments: Perform other related duties as assigned.