Inside Sales

LSI Industries, Inc.•Burlington, NC

7h•Onsite

About The Position

The Inside Sales Representative is a sales support role serving as a first point-of-contact to our manufacturer’s representatives and customers. This is an important role that is responsible for addressing a wide range of issues, questions, and requests in a timely, accurate and professional manner.

Requirements

Minimum of 2 years of experience in customer service OR a Bachelor’s degree and 5 years general work experience
Excellent customer service, listening, time management, organizational and proven follow-up skills
Ability to prioritize and produce a high volume of work quickly, accurately and with a sense of urgency

Responsibilities

Develop and maintain professional working relationships with manufacturer’s reps, external customers, and internal customers.
Continue to learn the Atlas product line and be able to communicate the “Atlas Value”.
Evaluate market trends and gather competitive information, identify trends that effect current and future growth of regional sales and profitability.
Answer incoming calls and support customers through a combination of Technical Support. Quotations, Order Follow-up, Problem Resolution, and New Business Development.
Respond to customer with accurate and timely information on quotes and product related questions in a professional manner.
Proactively follow up on open quotes and orders for assigned accounts.
Proactively call customers to develop business opportunities.
Provide accurate and timely support to RSM’s on customer related matters.
Stay current on product details.
Ensure appropriate customer contact information is kept current in CRM (Salesforce).
Know and manage the territory by effectively using sales reports and developing specific actions directly related to business development and growth.
Understand and appropriately use the company pricing system and policies when providing product pricing and quotations.
Quickly resolve issues.
Manage daily workload to meet or exceed all turnaround-time goals.
Special projects as assigned.