Inside Lumber Sales Representative

Tibbetts Lumber Co•Elkton, FL

24d

About The Position

Tibbetts Lumber Co. LLC, a Growing Lumber and Building materials company, is seeking an experienced Inside Sales Representative. Inside Sales Representatives process orders and provide excellent customer service to our call-in and walk-in customers. Essential Duties and Responsibilities: Provides customer service to walk-in and contractor customers, or via telephone or email, including assisting customer inquiries with product selection, pricing, availability, refunds/exchanges; generates sales quotations requiring a working knowledge of company products, procedures and practices Actively engages in selling company products/services and related items Provides material take offs, estimates and pricing of large complex packages Enters the orders in the computer system Schedules the production and delivery of orders with store operations Uses customer calls as opportunities to provide information about the features and benefits of company products leading to developing and closing new accounts. Actively engages in researching, identifying and soliciting new customers for company products Plans and paces own work efficiency in order to meet daily, weekly, project or team related productivity goals Trouble shoots order processing issues in order to ensure customer satisfaction and optimize sales opportunities May participate in coordinating and conducting customer workshops May assist with store housekeeping, signage, stocking, inventory control and other related activities. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures Provide superior customer service to internal and external customers at all times All other duties as assigned

Requirements

Two (2) to four (4) years of retail experience in the hardware/lumber industry preferred
Knowledge of company products and competitors’ products
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of sales techniques, concepts and the ability to influence and persuade
Three years of sales experience preferred

Responsibilities

Provides customer service to walk-in and contractor customers, or via telephone or email, including assisting customer inquiries with product selection, pricing, availability, refunds/exchanges
Generates sales quotations requiring a working knowledge of company products, procedures and practices
Actively engages in selling company products/services and related items
Provides material take offs, estimates and pricing of large complex packages
Enters the orders in the computer system
Schedules the production and delivery of orders with store operations
Uses customer calls as opportunities to provide information about the features and benefits of company products leading to developing and closing new accounts.
Actively engages in researching, identifying and soliciting new customers for company products
Plans and paces own work efficiency in order to meet daily, weekly, project or team related productivity goals
Trouble shoots order processing issues in order to ensure customer satisfaction and optimize sales opportunities
May participate in coordinating and conducting customer workshops
May assist with store housekeeping, signage, stocking, inventory control and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers
Attends periodic safety meetings as required
May recommend changes to improve safety procedures
Provide superior customer service to internal and external customers at all times
All other duties as assigned