Inside Sales Representative - Konik Heavy Duty Products

Oscar Winski Company•Lafayette, IN

8d•Onsite

About The Position

Principal Objective of Position: The Inside Sales Representative directly interfaces with customers to support the sales team to maintain current business and aid in developing new business. This position is responsible for entering all sales orders into the computer software system, providing status updates, being the liaison between Konik Heavy Duty Products and the customer. The daily tasks will consist of providing highest level of best-in-class customer service support. Essential Functions: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Processes customer inquiries/quotes Responds to customer inquiries, questions, or complaints which require research and coordination of information from several different areas Entry and maintenance of customer purchase orders in the computer software system Daily interaction with district managers, production planners, purchasing, traffic, and operation personnel to ensure customer satisfaction Maintains contract pricing/blanket orders within the computer software system Collects all information needed and alerts appropriate personnel of any potential inventory issues Other Responsibilities: Possesses knowledge of company policies, procedures, practices, and products Identifies and implements continuous improvement in all work processes Utilizes root cause analysis skills with corrective action follow-ups Enter all new orders into D365 (Preferably by EOB)-Send SOA to customers Send tracking information to customers along with installation manual. Review/Revise Konik kit calendar as needed Ability to generate proforma invoices, debits/credits as required Review/Approve Konik Invoices Other duties as assigned.

Requirements

High School diploma or equivalent, required
Inside Sales/Customer Service Representative mentality
Energetic personality – ready to support our customers
Excellent written and verbal communication skills with the ability to convey information clearly and concisely
Accuracy with a strong attention to detail and the ability to multi-task while working in an open office environment
Possesses active listening skills to understand and anticipate customer needs
Ability to develop relationships and work within a Team setting
Organizational skills with the ability to manage multiple projects, customer requests, and be adaptable to changes.
Strong time management with ability to focus on daily/weekly activities
Proficient in Microsoft Word, Excel, PowerPoint
Develop product knowledge or basic technical background to understand how our products are integrated into our customers applications.
Work 8 a.m.-5 p.m. Monday through Friday in the office, have reliable transportation

Nice To Haves

Bachelor’s degree is preferred, but not required
Truck/Trailer manufacturing experience, preferred

Responsibilities

Processes customer inquiries/quotes
Responds to customer inquiries, questions, or complaints which require research and coordination of information from several different areas
Entry and maintenance of customer purchase orders in the computer software system
Daily interaction with district managers, production planners, purchasing, traffic, and operation personnel to ensure customer satisfaction
Maintains contract pricing/blanket orders within the computer software system
Collects all information needed and alerts appropriate personnel of any potential inventory issues
Possesses knowledge of company policies, procedures, practices, and products
Identifies and implements continuous improvement in all work processes
Utilizes root cause analysis skills with corrective action follow-ups
Enter all new orders into D365 (Preferably by EOB)-Send SOA to customers
Send tracking information to customers along with installation manual.
Review/Revise Konik kit calendar as needed
Ability to generate proforma invoices, debits/credits as required
Review/Approve Konik Invoices
Other duties as assigned.