Heavy Duty Steward

Caesars Entertainment•Pompano Beach, FL

5h•Onsite

About The Position

General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Clean and wash all kitchen equipment, pots, pans, china, silverware, and glasses using the dishwasher as appropriate. Clean kitchen work areas and restaurant equipment by sweeping and mopping floors, washing work tables, walls, refrigerators, stoves, steamers, and meat blocks. Take inventory of china, silverware, and glassware, and reporting any shortages to management, while devising methods of guarding against theft and waste. Report any maintenance required for kitchen areas, and ordering parts for defective equipment. Properly store all kitchen equipment, pots, pans, china, silverware, and glasses. Deliver and properly store all stock from receiving department. Deliver product and stock to food outlets. Take out kitchen trash, including, but not limited to, grease and food particles from garbage disposals. Clean floors in the kitchen area and cookers. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, overnight, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.

Requirements

Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license.
Must be at least 21 years of age.
A high school diploma or GED equivalent is preferred.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Managing one's own time and the time of others.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Adjusting actions in relation to others' actions.

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees
Clean and wash all kitchen equipment, pots, pans, china, silverware, and glasses using the dishwasher as appropriate.
Clean kitchen work areas and restaurant equipment by sweeping and mopping floors, washing work tables, walls, refrigerators, stoves, steamers, and meat blocks.
Take inventory of china, silverware, and glassware, and reporting any shortages to management, while devising methods of guarding against theft and waste.
Report any maintenance required for kitchen areas, and ordering parts for defective equipment.
Properly store all kitchen equipment, pots, pans, china, silverware, and glasses.
Deliver and properly store all stock from receiving department.
Deliver product and stock to food outlets.
Take out kitchen trash, including, but not limited to, grease and food particles from garbage disposals.
Clean floors in the kitchen area and cookers.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, overnight, weekends, and holidays; shifts may change.
Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.