Inside Sales Representative (Hybrid Office/Home)

FASTSIGNS•Encinitas, CA

2d•$20 - $22•Hybrid

About The Position

We’re hiring an Inside Sales Rep to help grow our business by building strong relationships with our existing customers, identifying new opportunities, and handling inbound inquiries. This role is hybrid—working in our center and from home after training and performance benchmarks are met. Role Overview This position focuses on relationship-based selling and supporting customers through calls, emails, CRM follow-ups, and project coordination. You’ll work closely with the production and design team to support customers from initial request through delivery. The goal is to increase repeat business and help customers continue to grow their branding with us.

Requirements

Inside sales, account management, or customer service experience preferred
Strong communication skills via phone, email, and video meetings
Confident asking questions, recommending solutions, and closing
Organized, self-directed, and consistent with follow-through
Experience with CRM or POS systems preferred

Nice To Haves

Sign or print industry experience a plus (not required)

Responsibilities

Conduct outbound calls and emails to existing customers to nurture relationships and drive repeat orders
Follow up on estimates, inbound leads, and online requests
Listen and consult with customers to match sign and graphics needs with solutions
Promote add-on services and products when appropriate
Prepare estimates and enter job orders
Work with design and production teams to move projects forward
Provide order updates and ensure smooth project communication
Maintain accurate CRM notes and follow-up schedules
Serve as a point of contact for phone and email inquiries
Provide fast, friendly, and professional service
Follow up after order completion to ensure satisfaction
Execute call-mail-call follow-ups and customer touch-points
Assist with marketing outreach campaigns and database messaging