Inside Sales Representative

Flow Control Group•Piedmont, SC

26d

About The Position

The Inside Sales Associate drives Sales Bookings by quoting quickly, accurately, with a customer-positive skillset, and explores add-ons where appropriate based on the customer's application. Consistently increases customer satisfaction by providing timely and accurate information. Work closely with the outside sales account managers with the goal of meeting company sales and revenue goals.

Requirements

Continually demonstrates
a focus on quality and attention to details
a Strong work ethic
Superior problem solving skills
Strong verbal and written communication skills
An ability to work quickly, neatly, while multi-tasking
Professional appearance and decorum
Development of in-depth product knowledge and necessity to stay current on all product changes.
Ability to quickly learn technical product information.
Exceptional customer service skills.
General understanding of sales concepts.
Self-starter, able to take initiative and provide results independently.
Ability to multi-task and problem solve.
Detail oriented with superior organizational, oral and written communication skills.
Proficiency in Microsoft Office applications, especially Microsoft Word, Excel, and Outlook
Proficient and dedicated use of ACT! CRM
Developed working knowledge of MAS quoting and order entry system.
Proficiency in Microsoft Office applications.
College degree or associates degree a plus.
Bachelor's Degree in business, finance, accounting, economics or other business-related curriculum is desirable
Previous experience in inside sales/customer service is desirable.

Nice To Haves

Experience sales and service of valves, valve automation, instrumentation a plus.
Previous experience managing a team is desirable
Experience with sales planning or forecasting is desirable.

Responsibilities

Answer all sales related incoming calls and determine appropriate action.
Process quotes, orders and delivery inquiries in an efficient and quick manner.
Provide prompt technical support to customers.
Work closely with outside sales account managers to assist in any needs, relating to customers, they may have.
Assist in monitoring inventory and physical inventory counts when needed.
Coordinate product literature, samples and direct mailings.
Maintain and develop relationships with customers and prospects
Can work well with people from various backgrounds
Properly record all relevant sales activity using the existing "customer relationship management system" (including calls, prospect pipeline, account notes, etc.)
Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals.
Provide prompt, courteous and professional response to customer/prospect service-related issues.
Active participant in sales meetings and training opportunities
Partners with outside sales team members to ensure that we are responding to new business opportunities and prioritizing growth of new accounts