Inside Sales Representative - Plainville, MA
About The Position
The Inside Sales Representative will be responsible for responding to inbound inquiries, providing product and service information, and offering expert advice and support to customers. This role involves identifying potential leads and proactively engaging with prospective customers through various channels such as calls and emails. Key duties include processing customer orders, preparing quotes, and managing customer accounts to ensure high levels of service and satisfaction. The representative will track and maintain accurate records of customer interactions and sales activities, assist with pricing negotiations, and support sales closures. Collaboration with outside sales, customer service, and operations teams is essential for coordinating orders and deliveries. The position also requires providing after-sales support, troubleshooting issues, and addressing customer complaints, while striving to meet or exceed monthly sales quotas and performance metrics. Continuous learning about product knowledge, industry trends, and competitor offerings is expected to effectively communicate product benefits. Additionally, the role involves cultivating existing customer relationships for satisfaction and retention, and conducting meetings with branch and service managers to discuss equipment needs and resolve issues.
Requirements
- Excellent communication and interpersonal skills
- Strong organizational skills and the ability to multitask effectively
- Proficiency in Microsoft Office (Excel, Word, Outlook), and other relevant tools
- Self-motivated, results-oriented, and capable of working independently as well as part of a team
- Ability to learn and effectively communicate technical product details
- Excellent phone etiquette and customer service expertise
- Strong planning, problem solving, and negotiation ability
- Highly organized with impeccable attention to detail
- Reaching, bending, squatting, and lifting 50 pounds or more
- High school diploma required
Nice To Haves
- Knowledge of construction terminology is a plus
- Bachelor’s degree in related field
- 1-5 years’ experience in inside sales within the equipment rental or similar industry
Responsibilities
- Respond to inbound inquiries, provide product and service information, and expert advice and support
- Identify potential leads and reach out to prospective customers through calls, emails, and other channels
- Process customer orders and prepare quotes
- Manage customer accounts, ensuring a high level of service and satisfaction
- Track and maintain accurate records of customer interactions and sales activities
- Assist with pricing negotiations and provide support in closing sales
- Collaborate with outside sales representatives, customer service, and operations teams to coordinate orders and deliveries
- Provide after-sales support, troubleshoot issues, and address customer complaints
- Meet or exceed monthly sales quotas and performance metrics
- Stay informed on product knowledge, industry trends, and competitor offerings to effectively communicate product benefits to customers
- Cultivate existing customer relationships to ensure complete customer satisfaction, customer retention, and gather feedback for service improvement
- Conduct touch base meetings with branch managers and service managers to discuss upcoming equipment needs and collaborate to resolve issues
Benefits
- Health, dental, vision, and life insurance options
- Retirement savings 401K plan and company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
