Inside Sales Representative

YESCO•Salt Lake, UT

37d

About The Position

General Purpose: To increase sales volume/revenue of sign and lighting service work by contacting retail establishments via phone, making them aware of the issue/outage and receiving authorization to schedule a technician to come on site. You are supported by part-time employees who drive specific routes and capture outages with photo images and written descriptions logged in our proprietary software. Unlike other solicitations, you will only be contacting locations where a need for our service has already been identified. Compensation will include a base rate plus commission. Training is provided. This position will be trained in Salt Lake but will sell service in the Idaho Falls and surrounding area. Eventually, this person will be expected to spend 3-4 days per month in the Idaho Falls branch.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
A high school diploma or equivalent is required with ongoing or completed undergraduate studies preferred.
Proficient in Microsoft Word, Excel and PowerPoint
Able to learn a proprietary web-based Customer Relationship Management (CRM) tool
Communicate effectively with internal and external customers
Present self professionally both on phone and in person
Become knowledgeable in service offering and sales approach
Motivate self to perform required tasks

Nice To Haves

Prior sales with commission experience is preferred

Responsibilities

Attempt to contact 7-8 new leads per hour including the following tasks:
Review prior activities logged in our proprietary customer relationship management (CRM) tool
Browse lead’s online presence to enhance the conversation
Contact the lead via phone and identify the decision maker
Make them aware of the need for service
Answer any questions/concerns
Close the sale by getting authorization to schedule a technician
Enter relevant information into the CRM tool for future reference
Attempt to follow-up on previously contacted leads where the process outlined above was not completed (e.g. decision maker was not identified or able to speak at the moment)
Sell prospective customers on the benefits of using YESCO as a service provider
Follow scripting where appropriate to ensure uniform customer experience
Maintain close working relationships with sales/scheduling resources at the local offices you support to enable seamless transition of leads back to the local office for scheduling/support
Resolve and/or re-direct customer complaints as appropriate
Create and support a positive work environment
Exhibit professionalism in appearance, conduct, and judgment
Attend meetings when invited and provide feedback to the management team
Support training of other inside salespeople and local account managers