Inside Sales Representative

Cleveland Brothers Equipment Co•Hunker, PA

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Inside Sales Representative. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. Position Summary: Find new customers by utilizing company provided third party databases- i.e. Dodge, IIR, etc. The Rental ISR will be the point person for all inbound customers without prior business history with CBEC. Attend trade shows & develop an understanding of the support needs of the customer for the PS Rental Dept. Work with the marketing department and identify inactive and conquest accounts. This is a hunter position with the desire to learn and grow professionally. The ideal candidate will be resourceful, self starting, multitask capable, and a good communicator.

Requirements

Understand construction phases, job situations and project conditions to properly time contacting customer with rental product and application suggestions.
Knowledge of entire rental fleet and ability to demonstrate equipment whenever appropriate to increase customer awareness of product's applications.
Negotiation- The ability to stay calm and address any concerns or negotiate terms that align with customer and company standards.
Active Listening – Understanding customer needs. Understanding the customer needs and aligning the needs of the customer to the appropriate equipment expresses in-depth knowledge of our product
Great people skills & Written communication
Proficient computer skills (i.e. Excel, Word, CRM)
Inside and/or Outside sales experience
Ability to call on active job sites when needed
Ability to sit for long periods of time

Nice To Haves

4 year college preferred

Responsibilities

Make a minimum of 5 outbound and 10 inbound calls per day
Achieve New Customer Goals.
Achieve Sales and Sales Lead Goals
Upselling – Promote additional products, services, and equipment to existing and new customers.
Post Rental Follow Up Calls- Calling customers after equipment has been returned to ensure customer satisfaction, address any concerns, and generate referrals for further opportunities.
Point person for web and media-based rentals
Attend Trade Shows for development of Power Systems Rental
100% of calls, leads, and opportunities reports to be completed CRM database (NAXT CE)
Respond to customer calls or emails in a timely basis with a sense of urgency.
Achieve Goals set for Rentals, New Customer Accounts, inactive Accounts, Sales (new or used for allied or CAT machines within scope of responsibility)
Develop a database of customers, companies, competitors and project information.
Use various reporting services, association contacts and other database means to prepare for upcoming projects in the area.
Maintain good organization and time management skills for effective territory coverage.
Assist in past due account collection.
Keep a supply of sales tools including company brochures, product specification sheets, and promotional items on hand and utilize them creatively to meet customer demands.
Work closely with Rental Coordinator & Salesmen to make sure all leads or rentals are completed timely.
Assist Salespeople and coordinators in their functions
Be the customer's problem solver, handling follow-up calls and customer problems effectively involving the Rental Manager or service department when necessary.
Involved in local trade associations to network and further develop solid customer relationships.
Provide some customer support as required after hours to maintain customer satisfaction.
Present sales presentations as required. Verbal, Written or Power Point.
Visit jobs sites with Outside Sales Representatives to learn application of product and customer needs

Benefits

Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume