Inside Sales Representative
About The Position
Handle inbound and outbound calls, provide product details, schedule consultations, and ensure a positive customer experience. Promote products and services, identifying opportunities for upselling and cross-selling. Meet sales and customer service goals to support team success. Update and maintain accurate customer records in CRM systems. Resolve customer concerns and escalate issues when needed. Coordinate with internal teams for scheduling and smooth service delivery. Learn product offerings to answer questions and make recommendations. Work flexible shifts, including evenings and weekends.
Requirements
- 1–2 years of call center or customer service experience (home improvement industry preferred).
- Basic to intermediate CRM skills
- Strong communication skills and ability to build rapport quickly.
- Comfortable working toward sales targets in a fast-paced environment.
- Organized, dependable, and punctual with strong time management skills.
Responsibilities
- Handle inbound and outbound calls
- Provide product details
- Schedule consultations
- Ensure a positive customer experience
- Promote products and services
- Identify opportunities for upselling and cross-selling
- Meet sales and customer service goals
- Update and maintain accurate customer records in CRM systems
- Resolve customer concerns
- Escalate issues when needed
- Coordinate with internal teams for scheduling and smooth service delivery
- Learn product offerings to answer questions
- Make recommendations
- Work flexible shifts, including evenings and weekends
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
