Inside Sales - Downingtown, Pennsylvania

R.F. Fager Company • Downingtown, PA

20d • Onsite

About The Position

The leading Central PA & MD Plumbing & Heating Wholesaler is growing. The Inside Sales Representative is responsible for providing exceptional customer service and sales support to contractors, plumbers, and other clients. This role involves handling inbound inquiries, processing orders, offering product recommendations, and maintaining strong relationships with customers in the plumbing industry.

Requirements

• High school diploma or equivalent; college degree preferred.
• 1–3 years of experience in inside sales, preferably in plumbing or building materials.
• Strong communication and customer service skills.
• Familiarity with plumbing products and terminology is a plus.
• Proficiency in Microsoft Office and sales/order entry software.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information, pricing, and availability for plumbing supplies.
• Process sales orders accurately and efficiently using ERP or POS systems.
• Recommend appropriate products based on customer needs and project requirements.
• Collaborate with outside sales reps and warehouse staff to ensure timely delivery.
• Maintain up-to-date knowledge of plumbing products, industry trends, and inventory.
• Handle returns, exchanges, and resolve customer complaints professionally.
• Assist in restocking and organizing showroom or counter displays.
• Meet or exceed sales targets and contribute to team goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED