Inside Sales Representative - Promotional Products
About The Position
Join our team as an Inside Sales Representative - Promotional Products Who Are We? We are a fast-growing promotional products company that partners with brands to create memorable, high-quality merchandise. Our team blends creativity, reliability and strong commercial insight to deliver solutions across corporate gifting, events, and ongoing marketing programmes. We value collaboration, continuous improvement and a customer-first mindset. Role Overview The Inside Sales Representative will drive new business development and account growth through proactive outreach, consultative selling and excellent customer service. This role focuses on qualifying leads, managing inbound enquiries, preparing customised proposals and working closely with our operations and design teams to ensure timely delivery and customer satisfaction. Reporting to the Sales Manager, this is an individual contributor role with clear progression opportunities.
Requirements
- Proven experience in inside sales, account management or customer-facing commercial roles (2+ years preferred).
- Strong verbal and written communication skills with the ability to present ideas clearly and persuasively.
- High level of attention to detail, especially when preparing quotes and managing order specifications.
- Comfortable working to targets and managing multiple priorities in a fast-paced environment.
- Proficient with CRM systems (e.g., HubSpot, Salesforce) and Microsoft Office (Excel, Outlook).
- Customer-focused, solution-oriented and able to collaborate effectively across teams.
Nice To Haves
- Experience in promotional products, branded merchandise, print or fulfilment industries is desirable but not essential.
Responsibilities
- Prospecting and Lead Management: Qualify and nurture inbound leads and proactively identify new prospects via phone, email and social channels.
- Consultative Selling: Understand client needs, recommend appropriate promotional products and solutions, and articulate value propositions clearly.
- Quoting and Proposal Preparation: Prepare accurate quotes, proposals and product mock-ups; manage pricing, lead times and minimum order requirements.
- Account Management: Build and maintain strong relationships with customers, follow up on orders, and identify opportunities for upsell and repeat business.
- Cross-functional Collaboration: Coordinate with design, production and fulfilment teams to ensure specifications are met and orders are delivered on time.
- CRM and Reporting: Maintain up-to-date records in the CRM, track sales activities, and produce regular pipeline and forecast reports.
- Market Awareness: Stay informed about product trends, supplier capabilities and competitive activity to inform selling strategies.
Benefits
- Opportunities for career progression and professional development.
- A collaborative and inclusive workplace that values work–life balance.
- Access to training, product samples and industry events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
