Inside Sales Representative II

SENKO Advanced Components-posted about 2 months ago
Full-time • Mid Level
Hybrid • Poway, CA
101-250 employees
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As the industry's leader in fiber optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world's most renowned technology giants, shaping the future of connectivity together. At Senko, you'll be part of a team that's passionate about innovation and dedicated to making a global impact. If you're ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you. The Inside Sales Representative II is responsible for supporting the company’s sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage. Come and join us on this exciting journey to shape the future of connectivity!

  • Monitor sales activities
  • Understanding of where and how products are used
  • Ability to proactively recommend products or alternatives
  • Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
  • Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
  • Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
  • Understand and respond to customer delivery needs by interfacing with internal personnel
  • Check and follow up on schedules and lead time for orders and shipments
  • Verify inventory quantities for customer orders
  • Entering Sales Orders and Purchase Order request forms
  • Process all paperwork for orders to include sales contracts, prints and related documentation
  • Filing, organizing and maintaining sales tools, customer information, and product information
  • Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
  • Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
  • Generate Sales Reports as requested
  • Understand and maintain company quality objectives per ISO standards
  • Train new sales personnel as requested by Inside Sales Manager
  • Organization
  • Multi-tasking
  • Microsoft Office skills
  • Strong Phone presence
  • Detail oriented
  • Knowledge of ERP/CRM systems
  • Accurate Data Entry
  • High School Diploma or equivalent work experience
  • 3-5 years of customer service in a professional office environment and/or inside sales experience
  • Data entry and computer software capabilities required
  • Travel to customers and attend tradeshows as needed
  • Technical products background helpful
  • Discretionary Bonus
  • Medical
  • Dental
  • Vision
  • Dependent Child Care
  • Voluntary Life, Critical Illness and Accident Insurance
  • 401K
  • Legal Services
  • Pet Insurance
  • Financial Wellness
  • 12 Paid Company Holidays per calendar year
  • 2 Floating Holidays
  • PTO
  • Sick time
  • Educational Assistance Program
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