Inside Sales Representative - Discrete

Würth Industry USA•Roanoke, VA

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES •Work to meet all established Key Performance Indicators (KPI’s) •Meet sales and gross profit percentage targets for assigned books of business. •Follow company guidelines to establish selling prices and profit margins. •Actively research profitability concerns. •Meet objectives related to customer acquisition and activation. •Always represents the company professionally and courteously. •Moderate/Expert technical understanding of fasteners & industrial hardware required. •Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting •Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters. •Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability. •Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities. •Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes •Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.) •Proactively drives account management while executing tasks to support the sales process and move opportunities forward. •Collaborate professionally with cross-functional teams to identify and resolve customer issues. •Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability. •Manage customer portals for demand, quote requests, and corrective actions •Maintains and builds customer relationships to become trusted consultative advisors •Excellent judgement and decision-making skills •Strategic thinker; uses creative and innovative problem solving in many types of diverse situations. •Proactively contact customers to assist with upcoming requirements. •Be able to learn ways with Wurth training to read and decipher customer prints and drawings •Provide Leadership for recommending and identifying internal process improvements. •Respond timely to requests via all modes of communication (IE: phone, fax, email or chat) •Performs other duties, as assigned.

Requirements

Bachelor’s Degree Preferred. High school diploma/GED
Minimum 3 - 5 years’ customer service/inside sales or related experience is required.
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
Advanced Excel skills.
Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
Experience in sourcing and procuring industrial hardware.
Intermediate technical understanding of fasteners & industrial hardware required.
Ability to analyze data to make decisions and impact on the customer.
Up sell products and services
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
Excellent judgement and decision-making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers.
Ability to keep employees motivated, create a team environment and resolve conflict.
Must occasionally lift, carry or move up to 25 lbs.

Nice To Haves

SAP & P21 skills/experience are advantageous.

Responsibilities

Work to meet all established Key Performance Indicators (KPI’s)
Meet sales and gross profit percentage targets for assigned books of business.
Follow company guidelines to establish selling prices and profit margins.
Actively research profitability concerns.
Meet objectives related to customer acquisition and activation.
Always represents the company professionally and courteously.
Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
Collaborate professionally with cross-functional teams to identify and resolve customer issues.
Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
Manage customer portals for demand, quote requests, and corrective actions
Maintains and builds customer relationships to become trusted consultative advisors
Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
Proactively contact customers to assist with upcoming requirements.
Be able to learn ways with Wurth training to read and decipher customer prints and drawings
Provide Leadership for recommending and identifying internal process improvements.
Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Performs other duties, as assigned.

Benefits

Maternity/Paternal leave after 1 year of service
Tuition Reimbursement eligible after 1 year of service
Health benefits and programs - medical, vision, dental, life insurance and more
Additional benefits 401(k), short term disability, long term disability
Paid Time Off, accrued per pay period, additional day earned per year of service
10 paid holidays

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