Inside Sales Representative - Discrete

Würth Industry USA • Roanoke, VA

3d

About The Position

The Inside Sales Representative, discrete/unplanned, serves as the primary
internal contact for assigned non-VMI customers. This role supports the full
sales cycle through account management, data analysis, and cross-functional
coordination. Key responsibilities include sales execution, expediting, quoting,
sourcing, and quality assurance to meet customer needs.

Requirements

• Bachelor’s Degree Preferred. High school diploma/GED
• Minimum 3 - 5 years’ customer service/inside sales or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
• Advanced Excel skills.
• Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
• Experience in sourcing and procuring industrial hardware.
• Intermediate technical understanding of fasteners & industrial hardware required.
• Ability to analyze data to make decisions and impact on the customer.
• Up sell products and services
• Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
• Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
• Excellent judgement and decision-making skills
• Ability to establish credibility, respect and trust from internal colleagues and external customers.
• Ability to keep employees motivated, create a team environment and resolve conflict.
• Must occasionally lift, carry or move up to 25 lbs.

Nice To Haves

• SAP & P21 skills/experience are advantageous.

Responsibilities

• Work to meet all established Key Performance Indicators (KPI’s)
• Meet sales and gross profit percentage targets for assigned books of business.
• Follow company guidelines to establish selling prices and profit margins.
• Actively research profitability concerns.
• Meet objectives related to customer acquisition and activation.
• Always represents the company professionally and courteously.
• Moderate/Expert technical understanding of fasteners & industrial hardware required.
• Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
• Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
• Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
• Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
• Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
• Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
• Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
• Collaborate professionally with cross-functional teams to identify and resolve customer issues.
• Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
• Manage customer portals for demand, quote requests, and corrective actions
• Maintains and builds customer relationships to become trusted consultative advisors
• Excellent judgement and decision-making skills
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• Proactively contact customers to assist with upcoming requirements.
• Be able to learn ways with Wurth training to read and decipher customer prints and drawings
• Provide Leadership for recommending and identifying internal process improvements.
• Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
• Performs other duties, as assigned.

Benefits

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED