Inside Sales Operations Director

RTO National•Greenville, SC

13d•Onsite

About The Position

Join RTO National in Greenville, SC, as an Inside Sales Operations Director and be at the forefront of driving our growth strategy. In this onsite role, you will lead a high-performing team dedicated to optimizing sales processes, utilizing your problem-solving skills to tackle business challenges head-on. This position offers the opportunity to work within a customer-centric environment that values excellence and integrity. You will play a pivotal role in shaping our sales strategy while fostering creativity and accountability among team members. Engage with fellow professionals committed to forward-thinking solutions and a culture of respect and candor. Here, your contributions will be recognized, and you will have the chance to elevate your career within a dynamic finance industry setting. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Become an integral part of our mission to deliver outstanding service and results for our clients. As the Inside Sales Operations Director at RTO National, you will oversee the daily operational execution and effectiveness of our Inside Sales organization. This key role involves ensuring consistent workflows, performance standards, and operational cadence to empower the team to scale efficiently while delivering predictable results. You will lead and mentor the Inside Sales personnel, fostering a high-performing culture that drives productivity and accountability. Your responsibilities include monitoring performance metrics, conducting regular coaching sessions, and implementing strategies to close performance gaps. You will also identify and address system and process inefficiencies, ensuring the adoption of tools and reporting practices that enhance operations. Additionally, you will spearhead crucial projects and initiatives, measuring their impact on sales outcomes. Ultimately, you will be instrumental in driving the overall efficiency and success of the Inside Sales organization, helping RTO National achieve its business goals.

Requirements

Proven leadership experience driving sales performance in a high-volume call center or inside sales environment
Strong ability to recruit, hire, onboard, and develop top-performing sales and operations talent
Track record of coaching and motivating teams to exceed revenue, conversion, and productivity targets
Metrics-driven decision maker with experience managing KPIs (conversion rate, close rate, talk time, QA scores, pipeline activity, etc.)
Highly accountable leader with a strong work ethic and consistent follow-through on commitments
Strong operational background with the ability to improve processes, increase efficiency, and drive scalable execution
Excellent verbal and written communication skills, with the ability to deliver clear expectations and performance feedback
High standards for professionalism, customer experience, and team performance
Strong integrity and compliance mindset, with experience operating in regulated financial services environments
Organized and proactive with strong planning, prioritization, and time-management skills
Skilled at influencing cross-functional partners (training, QA, workforce management, leadership) to achieve business goals
Collaborative, team-oriented leader who builds positive culture while maintaining performance accountability
Bachelor’s Degree.
Work Experience: 10+ years.
Must have experience managing an Inside Sales Team.

Nice To Haves

Operational experiences in call center environment.
Process improvement and LEAN practices.

Responsibilities

Oversee the daily operational execution and effectiveness of our Inside Sales organization
Ensuring consistent workflows, performance standards, and operational cadence to empower the team to scale efficiently while delivering predictable results
Lead and mentor the Inside Sales personnel, fostering a high-performing culture that drives productivity and accountability
Monitoring performance metrics
Conducting regular coaching sessions
Implementing strategies to close performance gaps
Identify and address system and process inefficiencies, ensuring the adoption of tools and reporting practices that enhance operations
Spearhead crucial projects and initiatives, measuring their impact on sales outcomes
Driving the overall efficiency and success of the Inside Sales organization, helping RTO National achieve its business goals