Director – AHM Inside Sales

Merrimack, NH USA • Merrimack, NH

7d

About The Position

CAMP Systems is seeking a strategic, metrics-driven Director of Inside Sales to lead and scale our Account Management organization. This role owns the performance, process excellence, and revenue continuity of CAMP AHM’s inbound subscription and ownership transfer motion – supporting approximately 2,000 annual corporate aircraft transactions and a high volume of customer inquiries. This leader will operate at the intersection of revenue, operations, and customer experience –driving predictable execution, accelerating cycle times, and ensuring flawless subscription lifecycle management. The ideal candidate brings strong sales leadership instincts, operational discipline, and a proven ability to scale inside sales and account management teams in a SaaS environment.

Requirements

• 7+ years of experience in inside sales, account management, or sales operations leadership, with at least 3+ years leading teams at scale.
• Demonstrated success building and running metrics-driven, high-throughput sales or account management organizations.
• Deep experience with CRM and case management platforms (HubSpot, Acumatica, or comparable SaaS/ERP systems).
• Strong analytical and operational mindset with the ability to translate data into execution.
• Executive-level communication skills and comfort operating cross-functionally.

Nice To Haves

• Experience in SaaS, subscription-based businesses, or aviation technology strongly preferred.

Responsibilities

• Inside Sales & Account Management Leadership: Lead, coach, and scale the Inside Sales / Account Management team responsible for inbound subscriptions, ownership transfers, renewals, and customer inquiries. Establish clear performance expectations, accountability, and operating cadence aligned to billings, revenue and service-level targets. Serve as the senior escalation point for complex customer, transactional, and operational issues ensuring fast resolution and customer confidence. Partner closely with the VP of AHM Sales to align strategy, execution, and continuous performance improvement.
• Revenue Operations & Process Excellence: Architect, standardize, and continuously optimize end-to-end workflows across subscription onboarding, ownership transfers, and account changes. Ensure operational consistency, speed, and data accuracy across core systems (HubSpot CRM, Acumatica Case Management, Dialpad). Define, implement, and enforce SLAs that support revenue protection, customer satisfaction, and internal alignment. Proactively identify friction points and lead cross-functional initiatives to remove them.
• Data, Metrics & Performance Management: Define and operationalize KPIs and dashboards covering pipeline flow, conversion and win rates, productivity, turnaround time, backlog, case aging, and phone utilization. Deliver executive-ready daily, weekly, and monthly reporting with clear insights, trends, and recommended actions. Use data to forecast capacity needs, optimize staffing models, and drive predictable outcomes.
• Cross-Functional Leadership: Act as a key connector across Sales, Customer Success, Finance, Product, and IT to streamline the full subscription lifecycle. Ensure order processing, ownership transfers, and subscription records are executed accurately and on time. Partner with IT and Sales Operations to continuously enhance system functionality, data integrity, and automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed